Product Manager Lead - Customer Domain

OneMain is the largest non-bank lender in the United States.

One of our critical and highly visible initiatives is building and scaling industry-leading lending omni-channel applications and experiences for our customers.

Our product team is at the forefront of this effort, leading the creation of solutions that unify customer domain across platforms, channels, and touchpoints. By delivering seamless, secure, and personalized experiences, we empower our customers while driving effective and responsible platform design. Every decision we make ensures our products serve millions of customers better, fostering trust and engagement through unified and consistent identity solutions.

If you’re passionate about product development, obsessed with understanding customer data (including identity, profile, servicing information, account information etc.) and its role in delivering exceptional experiences, and driven to align teams to meet these goals, we want to hear from you. This is an opportunity to build valuable, engaging, and identity-driven consumer experiences that will have a lasting impact on millions of customers.

Job Description

At OneMain Financial, we are transforming how businesses understand and serve their customers. Through our Customer Identity Platform, we unify customer profiles across journeys, devices, and channels to deliver seamless, secure, and highly personalized experiences.

We are looking for a strategic and technically adept Customer Domain Product Leader to define and execute the vision, strategy, and roadmap for Customer Profile Management. In this role, you will lead the development of OneMain’s Customer Domain, connecting various customer product and personal data into a unified, trusted enterprise solution.

Key Responsibilities:

• Vision and Strategy: Define and drive the vision, strategy, and roadmap for Customer Profile Management, aligning initiatives with business objectives and customer needs.

• Customer-Centric Approach: Advocate for a deep understanding of customer needs, behaviors, and pain points to ensure customer identity solutions deliver meaningful and impactful experiences.

• Customer Domain Graph Development: Lead the design and implementation of the Customer Domain Graph, consolidating diverse identifiers into a reliable, unified customer profile.

• Cross-Functional Collaboration: Partner with data engineering, analytics, privacy, and security teams to design scalable customer profile solutions. Collaborate with stakeholders across marketing, customer service, and product development to integrate and leverage these capabilities.

• Use Case Prioritization: Identify and prioritize high-value use cases for identity resolution that drive measurable business impact across customer journeys, channels, and devices.

• Adoption and Enablement: Advocate for the adoption of customer identity capabilities across the organization. Educate teams on best practices and showcase the value of these tools.

• Data Quality and Governance: Analyze business processes to define data quality frameworks for identity accuracy. Partner with legal, compliance, and operational teams to establish data governance policies.

• Product Execution: Write clear and actionable Product Requirement Documents (PRDs) and user stories to guide development. Act as Product Owner in an Agile environment, managing backlog priorities, sprint planning, and retrospectives.

• Performance Measurement: Establish KPIs to measure success and identify opportunities for continuous improvement. Monitor performance and iterate based on data insights.

• AI/ML Innovation: Collaborate with data science and engineering teams to incorporate AI/ML capabilities for identity graph enhancements, predictive insights, and customer segmentation.

• Compliance and Privacy: Ensure adherence to data privacy laws (e.g., GDPR, CCPA) and security standards, working closely with legal and risk teams to mitigate risks.

• Stakeholder Communication: Engage regularly with external stakeholders to provide updates, resolve blockers, and translate feedback into actionable improvements.

• Industry Awareness: Stay up-to-date with industry trends, tools, and best practices in customer identity, data governance, and privacy.

Qualifications:

• 7+ years of experience in product management, with at least 3+ years of experience in back-end development or building API-first as a Technical Product Lead or Product Owner with a strong focus on platform-based products.

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related technical field (or equivalent experience).

• Experience designing