Information Technology Manager - Program and Project Delivery

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY

Management of multiple functional areas and/or business areas, and cost centers or Global responsibility for a functional area or initiative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Management Responsibilities

Recruitment and Retention :

·         Recruitment of IT personnel
·         Coordination with HR with recruitment activities including, interviews, job offers, negotiations, etc.
·         Adhere to local or remote HR or plant policies and procedures

Employee and Team Development:

·         Participate in 360 review plans for peers and Sr. Management
·         Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals
·         Support Business Requirement by allocation of resource and provide the reference for IT in Company investment for new business, or new projects. Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required fulfilling the job, this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
·         Coaching and Mentoring of staff

Performance Management:

·         Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training plans, Terminations, Turnover, Succession Planning, Reward and Recognition programs, etc
·         Perform Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements
·         Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational goals and responsibilities, personal development goals.)
·         Solicit ongoing feedback from designated managers, supervisors, peers and team members on team members' contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.
·         Establish new measurement systems if/where possible
·         Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements. Analyze and report on your trends for site, or area, or areas under your reporting structure
·         IT Scorecard and Performance Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet Customer SLA’s requirements
Communication:

·         Ask questions; encourage input from team members
·         Provide regular updates to appropriate managers
·         Interface with Regional staff and related projects
·         Confer with reporting manager on complex or unusual situations
·         Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
·         Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
·         Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”

Functional Management Responsibilities

Business Strategy and Direction:

·         Attend Cross regional meetings and strategy events
·         Understand and embrace the business and IT strategic direction
·         Define, develop and implement a departmen