Principal Engineer / Salesforce Architect – Public Sector Solutions (PSS)

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Role - Salesforce Architect – Public Sector Solutions (PSS)
Location - 1 Beacon Street, Boston, MA 02108
Model or working – Onsite – Hybrid (2-3 days’ work from office)
Duration - Full-time Employment 

Must have skills:

Business Solutioning (Expert), Enterprise Integration Strategy, Omni Studio, Public Sector - General Experience, Salesforce Landscape

Job Summary:

• We are seeking a highly experienced Salesforce Architect with deep expertise in Public Sector Solutions (PSS) to lead the design, development, and implementation of Salesforce-based solutions for government and public service organizations.
• This role demands a strong understanding of public sector processes, compliance needs, and the Salesforce PSS framework, especially around Licensing, Permitting, and Inspections (LPI), Case Management, Grants Management and benefit management.

Key Responsibilities:

Solution Architecture:

• Design and document end-to-end Salesforce PSS architectures.
• Define data models, security models, integrations, and component design.
• Architect scalable, maintainable, and compliant solutions leveraging Salesforce core platform and PSS modules.
• Ensure alignment of Salesforce solutions with enterprise architecture standards.

Public Sector Solution Delivery:

• Leverage Salesforce Public Sector Solutions (PSS) for Licensing, Permitting & Inspections, Grants, Case Management and benefit management.
• Design workflows and process automation aligned with public sector regulations and best practices.
• Ensure solutions comply with government standards such as FedRAMP, NIST, and FISMA.

Technical Leadership & Governance:

• Guide and mentor development teams and admins on best practices, configuration, and custom development.
• Perform technical reviews of solution designs and code.
• Own architectural decisions and represent architecture in stakeholder and steering committee meetings.

Integration & Data Management:

• Lead data migration, integration strategy and implementation using APIs, Middleware (e.g., MuleSoft), and ETL tools.
• Define and enforce data governance, security models, and data access controls specific to public sector needs.

Stakeholder Engagement:

• Collaborate with business analysts, product owners, and stakeholders to translate functional needs into technical requirements.
• Lead architecture discussions and provide expert guidance on Salesforce capabilities and limitations.

Required Qualifications:

• 8+ years of Salesforce experience, with 3+ years in an Architect role.
• Proven experience implementing Salesforce Public Sector Solutions (PSS).
• Deep expertise in at least two of Licensing, Permitting & Inspections (LPI), Case Management, Grants Management
• Salesforce certifications such as Application Architect, System Architect, or Public Sector Solutions Accredited Professional.
• Experience with Salesforce Experience Cloud, Service Cloud, and Platform Events. Strong command of Apex, Lightning Web Components, Flows, and API integrations. Knowledge of Salesforce security/sharing model, GovCloud architecture, and public sector compliance frameworks.

Preferred Qualifications:

• Experience working with state/local/federal government clients.
• Familiarity with Salesforce Industries (Vlocity) for the public sector.
• Experience with CI/CD pipelines, DevOps tools (Copado, Git), and Agile delivery. Working knowledge of GovTech platforms and legacy system modernization strategies.

Soft Skills:

• Excellent communication and stakeholder engagement skills.
• Ability to translate technical solutions into non-technical language for business audiences.
• Strong problem-solving, analytical thinking, and decision-making capabilities.
• Ability to work independently and as part of a collaborative team.

Qualifications