This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Claims Business Analyst

Job Family Grouping: IT Group

Job Family:

Grade H

How does this role contribute to our collective success?

We are seeking a Claims Business Analyst to join our Business Technology Services (BTS) division, focusing on supporting claims operations and our claims value stream in a fast-paced Agile environment. The Claims Business Analyst will play a critical role in gathering and documenting business and functional requirements, working closely with Claims leadership and technical teams to ensure alignment with business objectives. This position will focus on driving operational efficiency, improving Claims cycle times, and identifying opportunities for automation and process improvements. This role will be responsible to the Agile value stream team lead, ensuring alignment with our Agile principles and goals.

What will you do in this role?

• Lead the facilitation, capture, and documentation of business requirements from stakeholders, translating them into clear user stories and acceptance criteria for Agile teams.
• Identify inefficiencies within claims operations through gap analyses, recommend solutions, and work with cross-functional teams to implement improvements that maximize business value.
• Work closely with claims data analysts and business stakeholders to gather insights, refine requirements, and ensure alignment of business needs with technical delivery.
• Partner with Product Owner(s) to manage and refine the product backlog, ensuring that business needs are prioritized and aligned with the overall strategy.
• Ensure traceability of business requirements throughout the project lifecycle, collaborating with QA and SMEs to ensure coverage within test cases and during UAT.
• Facilitate workshops with stakeholders to gather, refine, and prioritize requirements, ensuring clear communication between technical and non-technical teams.
• Support the adoption of new processes and tools by providing change management guidance and creating communication and training materials for stakeholders.
• Provide support during post-production deployment and user acceptance testing (UAT), ensuring a smooth transition and resolving any issues that arise.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum of 8 years of Business Analysis experience.
• 5+ years of experience in Commercial/Specialty Insurance, particularly within claims operations.
• 5+ years of experience with Claims Admin systems, preferably Duck Creek or similar platforms.
• Proficiency with Agile methodologies and tools such as JIRA, Azure DevOps, and TFS.
• Experience creating Business Requirements Documents (BRDs), user stories, and process diagrams.
• Proficiency with tools like MS Office Suite (Word, Excel, PowerPoint, Visio) for documentation and reporting.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Critical competencies:

• Analytical and detail-oriented with a f