Customer Service Representative I

Ready to Start Your Career with the City of Temple?


Summary
The Customer Service Representative provides exceptional customer service and supports the Solid Waste business office in day-to day activities. Handles a variety of administrative tasks, including processing requests by phone and email for a high-volume office.

Essential Duties and Responsibilities
• Performs clerical and customer services duties including answering telephone and handling requests for service
• Interacts with customers and visitors by phone, email, and in-person
• Monitors vehicles as they enter the scale to be weighed
• Enters daily data for productivity reports, scale/weight tickets and landfill costs
• Communicates customer requests and concerns with the business office, field operations, and office staff
• Monitors new customer accounts to verify billing code; contacts customers to verify the number of containers and creates work orders for new sets and / or pickups
• Performs receptionist duties such as scheduling, filing, and data entry for billing and reporting
• Prepares reports and records as assigned
• Composes correspondence and mail for general code violations and customer compliance
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned
Minimum Qualifications
• High school diploma or equivalent
• One year of customer service experience
Preferred Qualifications
• Experience with Microsoft Office


Thank you for your interest in the position. Please note only those selected for an interview will be contacted.