Assistant Director of Housekeeper

JOB OVERVIEW:

Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 
Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.  Communicate and enforce policies and procedures.  
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Assist with developing and implementing procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action. 
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). 
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned.     

ACCOUNTABILITY:

This is number 2 job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service hotel which may include a number of major outlets, and a large number of VIP and key guests. 

Qualifications and Requirements:

College degree plus 3-5 years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Must speak fluent English. Other languages preferred.  Candidate must have 2-4 years previous experience working in a New York City Union Environment. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training