Snr. Technical Product Specialist (Post-Sales)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

The Snr. Technical Product Specialist is  responsible for providing technical support to customers by resolving customer questions and recommending technical solutions or collaborating with Tech Support and Product Management for complex technical issues. This position will be responsible for conducting live product demonstrations over the phone, via webinars, and face-to-face where applicable.  In addition, this position will be charged with working through advanced deployment strategies for KnowBe4 products.

Responsibilities:

• Provide post-sale technical support for major prospective customers to answer product questions
• Provide technical product information and procedure expertise to large enterprise customers
• Collaborate with the VP Of Customer Relations and ECSM teams to prepare and deliver deployment for KnowBe4 products to customers
• Engineer custom solutions for large Enterprise customers and document for future use
• Collaborate with internal support teams including Advanced Support Engineers, TPS (Pre-Sales), and Managed Services
• Provide in person, telephone, or web-based product demonstrations as requested by clients and/or Salesforce
• Attend various events, e.g. Trade shows, etc. to maintain customer engagement
• Provide detailed feedback and observation regarding product performance and usability to the Product team based on customer feedback and interaction
• Responsible for developing and maintaining strong working knowledge of KnowBe4 products, services and training materials
• Drive customer interest through platform education
• Communicate directly with customers to gather details as needed to fully define issues or new requirements for product issues 
• Facilitate business solutions considering customer needs and KnowBe4 interests

Qualifications

• A minimum of 2 years in college preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Sales Engineer or Advanced Support experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Motivated, energetic self-starter
• Statistics driven business professional
• Interested and skilled in networking and public speaking
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, ​​an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic p