Shared Services Operations: Head of Strategy and Transformation, Business Execution Executive

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Shared Services Operations

Shared Services Operations is part of The Chief Operating Office. The COO is responsible for delivering operational processes and redesigning business workflows by efficiently utilizing resources to exceed customer and regulatory requirements. Our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state-of-the-art technological solutions to operate at an optimal level.

Operations’ goal is to build a more unified, integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory remediation efforts, and better serving customers.

Shared Services Operations (SSO) delivers core operational functions to our customers that are common across Wells Fargo, along with transformation capabilities to our employees, utilizing a continuous improvement approach to achieve stronger controls, improved client experiences, and sustained efficiencies. Shared Services Operations includes: Business & Real Estate Services, Financial Crimes & Regulatory Operations, India & Philippines SSO, Operational Excellence, Payments Operations, Payments Transformation, Quality Assurance and Strategy & Transformation.

The Role

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The Shared Services Operations Head of Strategy and Transformation will act as a Chief of Staff, Chief Strategist, Business Execution Executive to the Head of Shared Services Operations. The Head of Strategy and Transformation will work closely with Shared Services’ leaders, Human Resources, Control, Risk, and Finance partners to manage and drive efficiency across Shared Services Operations, managing a budget, leading Enterprise wide strategic investments and programs, (e.g. Transformation, efficiencies, automation, location strategy), and support the Head of Shared Services to drive the overall end-to-end strategy for Shared Services Operations, including the identification of transformation opportunities. This leader will work across all Lines of Business and their partners to understand the current operating environment and will develop a multi-year roadmap to centralize functions and create scale. This leader will drive and oversee change that impacts employees globally and serves clients in all five Wells Fargo Lines of Business.

Responsibilities include:

• Create and lead cross-functional teams (Change Management, Location Strategy, Data Analytics, Issue Resolution and Strategic Programs teams) to develop outstanding multi-channel integration experiences and products that generate tangible business results, leveraging talent with multi-dimensional experience from diverse backgrounds.
• Develop and execute a Shared Services Operations target operating model and end-to-end strategy across all sites to best serve the needs of the business.
• Create governance materials as appropriate for the Head of Shared Services Operations in readiness for meetings. Partner closely with the Head of Shared Services Operations to ensure messages are clear and consistent.
• Design and coordinate regular planning sessions for the leadership team and ensure appropriate follow up between planning sessions.
• Implement processes and routines to ensure effective Risk Management and oversight for all Shared Services Operations.
• Create a budget for Shared Services Operations, and the appropriate controls to ensure targets are met. Develop narratives to explain the expense story, and the relationship to challenges faced; manage the investment initiative business case process and tracking/reporting of all investment spend(s).
• Execute changes such as: migration of functions in and out of the global team (location strategy),  consolidation of processes to create scale and efficiencies, implementation and tracking of corrective actions arising from control and regulatory reviews.
• Represent Shared Services Operations for all audit and Regulatory exams; act as liaison and oversee