Social Content Producer, Community Manager

Company Description

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy, and training.

We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do, and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.

Job Description

We’ve got an exciting opportunity for a Social Content Producer / Community Manager to join our Emmy Award-winning Creative Social team, working alongside one of our partners - a leading global beauty brand.

​​The ideal candidate is a strong communicator who is organized and can effectively embody the brand’s TOV through online conversations. 

They have an established creator network and are adept at working with and briefing creators and makers for social outputs. 

They must adhere to established protocols for moderation and make key recommendations for processes and tactics. The candidate will also be responsible for working with key brand stakeholders to address sensitive or controversial topics. 

The role will be a hybrid from our NYC office.

Responsibilities:

Community Management

• Manage active audience engagement on social platforms, getting involved in relevant conversations with a view to increasing engagement, encouraging interaction and creating communities. 
• Reporting feedback from users and escalating sensitive issues in a timely manner.
• Measuring and capturing key data, trends, sentiments and reactions to content messaging formats across all communities.
• Adhering to a consistent tone of voice.

Content Production

• Experience contracting creators to develop content for social media: static assets, short and long-form video (Reels, TikTok and longer scripted pieces), GIPHY stickers, GIFs, and memes. 
• Work closely with our internal creative, content, production teams and client partners to understand creator needs and build talent pools and contracts as needed. 
• Working closely with the Production and Project Management team to ensure successful delivery of our projects in time and on budget.
• Understand and follow internal processes, including but not limited to developing content briefs, building timing plans, content calendars, live working documents, and contracts. 

Qualifications

• 3+ years of professional industry experience.
• At least 2 years executing community management on behalf of a brand.
• At least 1 year of experience managing creators on behalf of a brand. 
• Experience using Sprinklr for community management.
• Experience building audiences and increasing engagement.
• Someone who lives and breathes beauty.
• Someone with excellent written and communication skills who is comfortable talking with clients and talent alike. 
• Somebody who is passionate about social media.
• Somebody who understands mainstream social media audiences, beauty and pop culture.
• Excellent problem-solving skills, with the ability to flex and pivot in a fast-paced industry. 
• Have an excellent understanding of all social media platforms, particularly Instagram and Twitter.
• Must be a team player, and be able to wear different hats as needed.
• Experience with creative / social media agencies desired.

Additional Information

The salary banding for this role is between 50 - 70K depending on experience.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer: Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.

• Flexible working
• Annual Bonus
• Training and Development
• Life Assurance
• Employee Assistance Programme - Counseling