Infrastructure Systems Engineer

Pay Grade:   831  (Actual salary based on experience)
Work Days:  226

PRIMARY PURPOSE:
 
This position works with cross-functional teams to plan and implement new technology solutions to solve complex business problems. Responsible for installing, configuring, optimizing, and maintaining all server hardware, software, storage, and virtualization operations.
 
QUALIFICATIONS:
 
Education/Certification: 

• Bachelor’s degree in a technical field preferred
• Relevant certifications are a plus

Experience:

• Five years of experience in a Systems Administrator/Engineer role supporting complex environments
• Five years of experience supporting VMware virtualization technologies

Special Knowledge/Skills:

• Demonstrated knowledge and experience configuring, implementing, and maintaining server and storage operations in a converged/hyper-converged virtualized environment.
• Extensive knowledge and experience with Windows Server administration and support
• Extensive knowledge and experience with Active Directory administration and support
• Extensive knowledge and experience with server virtualization, VMware preferred
• Knowledge and experience with enterprise storage (SAN) administration and support
• Knowledge and experience maintaining and supporting backup and recovery systems
• Knowledge and experience with Microsoft 365 administration and support
• Knowledge and experience with Google Workspace administration and support
• Excellent interpersonal, verbal, and written communication skills
• Ability to develop and maintain effective working relationships
• Ability to handle multiple and changing priorities efficiently and effectively

 
MAJOR DUTIES AND RESPONSIBILITIES:

• Plan, configure, implement, and support the enterprise server infrastructure in accordance with strategic plans while ensuring systems are optimized for performance and designed for high availability, redundancy, and failover.
• Administer virtual servers and applications including server provisioning, resource allocation, optimization, configuration, maintenance, and support.
• Administer the storage area network (SAN) environment including configuration, provisioning, performance analysis, and optimization.
• Plan and implement procedures to ensure that backups of all systems are performed on a regular basis. Restore data as needed.
• Manage and support Active Directory/Entra ID services and supporting infrastructure including design, identity and access management, permissions, file and print, groups, and container structures.
• Plan, implement, and support as needed, new server/storage systems, applications, and hardware including upgrades, firmware updates, maintenance fixes, and patches.
• Assist with Azure solution migrations and management. Administer and support the Microsoft 365 and Google Workspace environments.
• Supports integrated ITIL processes with Incident, Change, and Problem management. Develops plans to resolve problems and prevent them from recurring; maintain service levels in accordance with SLAs. Ensures all system changes are well communicated, coordinated, and documented.
• Adhere to policies, procedures, and best practices to ensure standardization, performance, and secure solutions.
• Continuously improve operations by conducting systems analysis and recommending changes.
• Maintain up-to-date documentation, including diagrams on all server and storage systems, services, and connectivity.
• Practices asset management and maintains updated component inventories, related documentation, and technical specifications.
• Maintain knowledge of virtualization, server, and storage technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements.
• Demonstrates a strong customer service orientation and a desire to help others.
• Establishes and maintains a high level of customer trust and confidence in the team’s knowledge of and concern for educational and business needs.
• Follow all rules, regulations, and policies of Plano ISD
• Follow attendance policy as assigned by supervisor
• Perform special projects, after-hours support and upgrades, and other duties as assigned

Equipment Used:

• Computer, scanner, printer, copier, calculator

 WORKING CONDITIONS:
 
Mental Demands:
Ability to communicate effectively (verbal and written)
Interpret policy, procedures, and data; coordinate district functions
Maintain emot