Director, Sales Operations

POSITION:  Director, Sales Operations

LOCATION: Mahwah, NJ

SALARY RECRUITMENT RANGE: $156,500 - $204,000*

 

 

 

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

 

Reporting to the Vice President of Sales, and as part of Jaguar Land Rover’s Senior Leadership Team,  headquartered in Mahwah, NJ, you will be developing and managing the strategy of the Sales Operations department.  You will also be responsible for short and long-term strategy for volume planning, incentives, logistics, distribution, fleet, and customer experience. This role leads an organization of 30 team members with 6 direct reports.

 

 

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

 

• Sales Planning:
  1. Set the annual and monthly retail and wholesale forecasts working cross-functionally with finance, central planning, & House of Brands teams.
  2. Collaborate with the Global Supply Planning Organization on forward looking production plans.
  3. Accurately forecast trim mix and proactively adjusting to market demand signals.
  4. Understand the P&L impacts of all production and mix changes to optimize for profitability.

 

• Vehicle Distribution:
  1. Ensure fair and equitable distribution of vehicles to retailers.
  2. Provide leadership and direction with regard to order timing and strategy.
  3. Work in partnership with the finance and remarketing team to oversee the company operational fleet as well as employee vehicle program.

 

• Ports & Logistics: 
  1. Ensure timely movement and clearance of all vehicles through the 3 JLR Ports around the US.
  2. Provide direction and strategy to support the flow of vehicles and ensure all port quality actions done in a timely and efficient manner.

 

• Sales Operations & Incentives. 
  1. Manage the process of quarterly incentives to support volume targets, optimizing for profitability - from the development, to presenting and obtaining Senior executive approval globally.
  2. Work with Finance Team to ensure all incentive programs are on budget and within fiscal goals to attain sales numbers.
  3. Work closely with marketing to provide direction on where marketing investment can most provide the most effective support.
  4. Oversee market intelligence team to understand competitive position and pricing strategy/actions.  

 

•  Customer Experience
  1. Set NPS and Sales 6 (JLRs Sales Experience Index) targets for the market.
  2. Manage and oversee the customer experience improvement program.

 

Perform other duties as required

 

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

 

• Bachelor’s degree or equivalent work experience
• 5-10+ years of experience in a senior role.
• Previous experience in Sales Operations
• Previous experience in automotive is a plus.
• Previous supervisory experien