Service Desk Technician

<p><b><u>Type of Requisition:</u></b></p>Regular<p></p><p></p><p><u><b>Clearance Level Must Currently Possess:</b></u></p>None<p></p><p></p><p><u><span><span><span><b>Clearance Level Must Be Able to Obtain:</b></span></span></span></u></p>Interim Secret<p></p><p></p><p><b><u>Public Trust/Other Required:</u></b></p>None<p></p><p></p><p><u><b>Job Family:</b></u></p>Technical Support Services<p></p><p></p><p><b><u>Job Qualifications:</u></b></p><p><b>Skills:</b></p>Desktop Computers, Remote Support, Troubleshooting<p><b>Certifications:</b></p>None<p><b>Experience:</b></p>3 + years of related experience<p><b>US Citizenship Required:</b></p>Yes<p></p><p></p><p><u><b>Job Description:</b></u></p><p>Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.</p><p></p><p>At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.</p><p></p><p>HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:</p><ul><li><p>Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.</p></li><li><p>Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.</p></li><li><p>Answers queries by email, telephone, and instant messaging</p></li><li><p>Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.</p></li><li><p>Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.</p></li><li><p>Records all work accomplished using the Jira Service Management application.</p></li><li><p>Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.</p></li><li><p>Routes calls to product line, application, or system support specialists.</p></li><li><p>Alerts management to recurring problems and patterns of problems.</p></li><li><p>Maintains ownership of incidents from end-to-end.</p></li></ul><p></p><p>WHAT YOU’LL NEED TO SUCCEED:</p><ul><li><p>Positive customer service attitude.</p></li><li><p>Detailed technical problem-solving approach.</p></li><li><p>Excellent interpersonal communications skills.</p></li><li><p>Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.</p></li><li><p>Ability to move between work sites as required.</p></li><li><p>Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.</p></li><li><p>AA/AS, 3+ years' experience or related experience</p></li><li><p>Ability to obtain an Interim Secret Clearance within 3 months of hire</p></li><li><p>Secret Security Clearance preferred</p></li><li><p>Information Assurance Level II Certification (Security+)</p></li><li><p>Location: Onsite at LAAFB (Los Angeles, CA)</p></li><li><p>Travel: Up to 10%</p></li></ul><p></p><p>GDIT IS YOUR PLACE:</p><ul><li><p>401K with company match.</p></li><li><p>Comprehensive health and wellness packages.</p></li><li><p>Internal mobility team dedicated to helping you own your career.</p></li><li><p>Professional growth opportunities including paid education and certifications.</p></li><li><p>Cutting-edge technology you can learn from.</p></li><li><p>Rest and recharge with paid vacation and holidays.</p></li></ul><p></p>The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<p></p><p></p><p><u><b>Scheduled Weekly Hours:</b></u></p>40<p></p><p></p><p><b><u>Travel Required:</u></b></p>Less than 10%<p></p><p></p><p><b><u><span><span>T</span>elecommuting Options:</span></u></b></p>Onsite<p></p><p></p><p><u><b>Work Location:</b></u></p>USA CA El Segundo<p></p><p></p><p><u><b>Additional Work Locations:</b></u></p><p></p><p></p><p></p><p><b><u>Total Rewards at GDIT:</u></b></p>Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work