Senior Specialist, Quality Assurance, Ventures

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Senior Specialist, Quality Assurance, Ventures will provide service to the NA Venture’s Brand Categories. This position will interface with the Business Unit cross functional teams such as Marketing, R&D, Sales, Finance, Supply Chain, CS&L, etc.  Working as part of a cross functional team, you will lead Quality activities to enable successful execution of the business objectives to maintain and grow our brands with an emphasis on delivering the desired consumer experience.

How you will contribute:

• Leader of the end-to-end Brand quality strategy and master plan for agreed brands to enable delivery of the growth agenda through quality excellence.

• Promote Consumer Inspired Quality (CIQ) behavior. Partner with R&D\MFG to ensure designing specifications and capability to meet the consumer needs.

• Lead the discussion on CPM review in partnership with Operations Quality and Plant team to understand numbers, root cause analysis and corrective action planning.

• Identification of complaint improvement plans for key drivers by brand.

• Work with Consumer Conversations on identification of training for new products including but not limited to product script and virtual training to go over the potential new issues.

What you will bring:

A desire to drive your future and accelerate your career and the following experience and knowledge:

• An accountable, honest, hardworking work ethic

• Flexibility and adaptability to meet customer/business requirements.

• Meticulous attention to detail and an ability to follow verbal and written instructions.

• Good written and verbal communication skills

• Self-motivation, enthusiastic and quick to learn.

• Working well individually or as a member of a team

• Organization skills that allow for working on multiple activities concurrently

Success in this role will require collaboration, communication, strong technical skills, demonstrated influencing skills, and an understanding of the consumers and the business. You will be accountable for communicating with key stakeholders and influencing decisions based on conclusions derived from the analysis and interpretation of results.

Primary Responsibilities:

• Quality representative on Category Commercialization Teams, ensuring all Category projects meet design, food safety and quality policy requirements as defined by the I2M commercialization process. Identify and apply consistent best practices and ways of working; lead and drive a culture of quality improvement, consumer focus, and value across the supply chain. Project types may include Line Extensions, Growth & Innovation, Productivity, Quality Improvement, and Well-Being, etc.

• Lead the development of an End-to-End Brand Quality Strategy including Roadmaps for delivery. Develop and leverage cross functional connections to deploy and track execution of the strategy.

• Advocate and drive accountability for End-to-End Consumer Inspired Quality (CIQ). Partner with R&D, Supply Chain, and the US business team to ensure consumer validated design, success criteria, execution, and continuous improvement.

• Work to continually improve performance against key quality measures by proactively identifying opportunities and recommending solutions to protect and delight our consumers. This would be accomplished through trending and analysis of key performance indicators (e.g., consumer/customer contacts, sensory, CPM, RFT-Make).

• Responsible for the day-to-day Brand responsibilities assigned including reviewing communications from Field Sales and Customer issues and then take appropriate actions to resolve.

• Partner with North America Venture Manufacturers to reduce consumer complaints and quality defects with clear action plans and targets.

What you need to know about this position:

Strategy, Metrics and Reporting

• Monitors, reports consumer and customer contacts/trends and identifies and directs appropriate corrective/preventive action plans with cross functional partners. (R/D, Marketing, Engineering, Operations) Escalating to ensure appropriate actions.

• Complete monthly brand report with details around trends, drivers and action plans for complaints (NEW)

• Lead Monthly Brand meetings with cross functional teams (Operations Quality, RD, Business Development,