Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Sr Manager Document Administration is responsible for directly assisting the Director or Sr Director in the daily operations of multiple teams and functions or critical strategic initiatives.  In addition to ensuring controlled, high performing teams, the Sr Manager Document Administration will support creating shareholder value, developing culture and employee engagement, long term strategic growth and vision.   This role requires independence and initiative.  The Sr Manager Document Administration will be able to lead their teams with limited daily direction from their direct manager

• Manager Document Administration
• Supervisor Document Administration

• Oversees the daily operations of multiple Document Administration functions to ensure compliance with all company, state, and federal guidelines.
• Develops and implements all departmental processes and procedures to maximize resources and minimize expenditures.
• Coordinates, compiles, and analyzes data for distribution and presentation to associated departments and Executive Leadership.
• Will manage one or more of the following functions: Lien Release*, Archive*, Chattel*, QA, Document Drafting, Chain of Title/Assignments*, Note Validation*, File Room*, Vault*, Land Transaction*, Partial Release*, Subordinations*, Assumptions*, CEMA/COOP Refinance Files*, Collateral Ordering, Transaction Management, Pool Certification, Side Letters, POAs*, Document Execution/Recording*, Print & Ship*
• Supports the Document Administration Director in the development of unit Business Plans and Budgets to meet Company-forecasted future-growth requirements.
• Prepares and manages meetings/presentations with internal departments, external clients, and governmental regulators.
• Directly responsible for the management of all Document Administration vendors, including SOWs, monthly invoicing (generation of entries to GL, reconciliation, and expense recovery).
• Creates and maintains job descriptions.
• Develops and implements performance metrics, work standards and departmental KPIs.
• Drafts and publishes formal guidelines and procedures.
• Evaluates job performance and, as necessary, administers disciplinary action.
• Provides training and develops career paths for all direct reports.
• Performs periodic Performance Reviews.
• Develops and tracks employee incentive plans for monthly performance.
• Acts as the key contact with other departments and divisions within the Company.
• Undertakes Special Projects related to departmental activities.
• Performs other duties as assigned by management.

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6-8 years’ experience in Document Administration in Mortgage Servicing or similar field.

• Intermediate to advanced knowledge of all Document Administration functions.
• General management skills.
• Strong project management capability.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Self-directed and comfortable working with ambiguity and uncertainty.
• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills – written & verbal.