Senior Program Manager, Systems Architecture

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description: The Zscaler Reliability Engineering and Infrastructure Services team is looking for an experienced Program Manager to support our growing organization. The ideal candidate possesses a unique blend of technical, project/program management and communication skills. Technical background in infrastructure, servers, networks, and experience with SRE, cloud operations and data center operations is required.  

Previous hands-on Technical Program Management experience, a strong track record of success and ability to execute in a dynamic environment.

Responsibilities:

• Manage, coordinate and develop activities such as planning, kick off, management, tracking and closure of SRE programs.
• Manage large-scale, cross-organization programs, milestones, deliverables, and communication
• Create and refine processes when necessary; maintain focus on reliability and continual improvements, and automation and scaling
• Provides cross-functional coordination and team communications
• Provide management level visibility and reporting on program status and risk
• Serve as point of contact for project associated status and information
• Utilize Operation information systems and update them regularly. Effectively use project management tools (spreadsheets, dashboards, etc)

 

Qualifications:

• 5-7 years of technical program management in a dynamic and highly technical environment, a strong track record in managing complex cross-functional projects in a cloud/SaaS environment, and domain expertise in infrastructure and/or SRE
• Experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships
• Excellent written, oral, and interpersonal communication skills.s, attention to detail and enjoy working in an innovative environment
• Excellent organizational skills including attention to details, time management, and multi-tasking skills
• Ability to work on multiple projects simultaneously
• Data-driven approach to program management; building tools, collecting and analyzing data, and driving stakeholder buy-in
• Experience influencing without direct authority at senior levels internal and external to the engineering organization
• Solid working knowledge and/or understanding of ISO 270001 or another compliance environment
• Self-driven and motivated to learn.Takes ownership and accountability
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment
• Bachelor's degree in Information Systems Management or Business
• PMP Certification is a plus
• Scrum Master certification is a plus

 

Location: San Jose, HQ or West coast

US citizenship required

 

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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other chara