Director, Customer Quality Engineering

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Micron’s vision is to transform how the world uses information to enrich life for all! Micron possesses the outstanding capability to innovate in both media and end solutions, ensuring customers have the utmost confidence in performance, features, and quality! The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in high performance memory segment.

This role will manage a team of customer quality engineers located globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.

This position is based in San Jose, California or Boise, ID.

Qualifications:

The ideal candidate will have experience in one or more areas below

• Product, test, system integration, or applications engineering experience in DRAM (high performance memories and/or Graphics) or NVMe SSD

• Cloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test and issue resolution.

• Detailed knowledge of DRAM and NAND level device physics

• Customer/System integration experience with Storage and memory products

• Firmware development, testing and validation experience is a plus

• Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements and finding optimum solutions to sophisticated customer challenges

• Strong technical experience in leading product quality, product development and/or field application engineering teams

• Proven track record to lead multi-functional teams; finding solutions to solve complex problems

• Requires 7+ years of people management

• 5+ years of experience in leading external customer facing communications

• Ability to demonstrate problem solving and resolving skills

• Excellent verbal, written, and customer communications skills

Responsibilities include:

• Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations

• Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service

• Own and foster cross-department collaboration to align customer technical support

• Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication

• Provide technical leadership guiding the team on customer problem resolution on Micron products

• Drive problem-solving initiatives across the Global Quality/CQE organization

• Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes

• Provide technical support to customers and the field sales teams by bringing to bear the expertise within Micron organizations.

• Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field)

• Drive customer support excellence through metrics and processes and strive for continuous improvement

• Work with Quality Management System (QMS) team to set up standard customer audits

• Champion “voice of customers” on quality within Micron

Education Requirements

• A "Master of Science" in electrical engineering, computer engineering, software engineering, computer science or equivalent experience is required.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$148,500.00 - $356,500.00

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, te