Senior Solutions Engineer, Enterprise (Remote, Americas)

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

As a part of the Shopify Revenue team, the Solutions Engineering role brings business value, technical aptitude, and product expertise. If you are drawn to a constantly innovating product, PaaS and to solutioning for technical and business challenges with prospective brands, this job is for you. 

As a Solutions Engineer, you’ll drive the technical solutioning and help shape the commerce strategy of our biggest, coolest new clients and bring that unique perspective back to our product team.

Qualifications

• Min 3 years of client-facing experience at the Enterprise level
• Min 3 years of experience in Solutions Engineering or Pre-sales Consulting 
• Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses
• A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.
• Passion to collaborate in a team-selling environment and share your expertise to help others learn
• Executive experience in consulting business & technical c-suite decision makers
• Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• A personable video conference presence with confidence and the ability to control the virtual room
• Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!

Preferred Qualifications: 

• Experience in storefront design and implementation 
• Solid understanding of Commerce related concepts such as headless, SEO and omni-channel
• Skills with front end web development (HTML, JavaScript, CSS, Liquid, Hydrogen, React, Remix, Next.js or other JS frameworks) 
• Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus)

Expectations of your role include:

• Own the technical relationship with our most strategic and largest prospective clients
• Partner with Enterprise Sales in leading requirements discovery, solution presentations, Proof of Concept builds and various workshop formats
• Become an expert on Shopify’s platform, application ecosystem and integrations
• In-depth Shopify knowledge suitable to engage with technical and non-technical clients to demonstrate the solutions possible and the value of the platform as part of their technology stack
• Assist the enterprise client (or their chosen technology partners) on architectural design of third-party applications or customized solutions that address critical business requirements
• Align with Product Managers on Shopify’s enterprise product roadmap while sharing feedback on released features and client trends
• Mentor and coach other client facing teams at Shopify on technical aspects of our platform
• Travel for customer on-site visits will be expect