Customer Service Representative I- Greenwood

Clinic Hours
Monday–Friday: 8:00 AM–8:00 PM
Saturday–Sunday: 8:00 AM–6:00 PM
Open on Holidays

Schedule
36 hours per week, consisting of 10–12 hour onsite shifts, including weekends and holidays.

Overview
This is a high‑volume Urgent Care environment that requires effective patient interaction and the ability to navigate multiple systems simultaneously.

Key Responsibilities

• Provide professional patient greetings and customer service.
• Register patients in the EMR system.
• Answer phone calls, respond to patient inquiries, and support in‑clinic needs.
• Communicate effectively with clinic staff and other locations.

Preferred Skills

• Strong verbal and written communication, including collaboration with other sites via Teams.
• Excellent customer service skills.
• Ability to quickly learn and use multiple systems (EMR, insurance eligibility tools, Treasury applications).

Additional Duties

• Respond to patient inquiries via phone and email.
• Assess the appropriate method for issue resolution in accordance with patient needs and organizational guidelines.
• Coordinate with other departments as needed.
• Collect and enter patient demographic and billing information for scheduling and database accuracy.

Minimum Qualifications

• High School Diploma or GED required; no prior experience necessary.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type a minimum of 30 words per minute.
• Proficient computer skills required.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.