Assistant Front Office Manager

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:
The Assistant Front Office Manager is responsible for assisting with the day-to-day leadership of the Front Desk, Bell and Valet departments. This position ensures smooth daily operations, exceptional guest service, adherence to brand standards, and effective financial oversight. A strong leader and team player, the Front Office Manager sets high service standards, fosters a positive team environment, and collaborates closely with executive and departmental leadership.

 

Job Specifications:

• Outlet: Gravity Haus, Breckenridge
• Starting Wage: $58,461.98 - $65,358.10 
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: No  

 

Job Responsibilities:

• Lead and manage the daily operations of Front Office, Bell and Valet, and Guest Services teams to ensure seamless guest experiences.
• Maintain strong front desk presence and lead from the front, modeling service excellence and operational standards.
• Provide training, mentorship, and performance management for all front office and guest services staff, developing a high-performing, guest-focused team.
• Build a "One Team" culture focused on employee and guest safety, operational excellence, and service consistency.
• Own and manage all guest billing processes, third-party channel reservations, and extranet systems to ensure accuracy and accountability.
• Maintain accurate schedules and staffing levels aligned with business needs; manage departmental labor and operating budgets.
• Resolve escalated guest and member issues with professionalism, using proven service recovery techniques to ensure guest satisfaction.
• Act as Manager on Duty (MOD), ensuring timely response to service disruptions, guest needs, and property concerns.• Collaborate cross-functionally with Housekeeping, Facilities, Owner Relations, Reservations, Revenue Management, Resort Sales, and Gravity Haus membership to drive occupancy and enhance the guest experience.
• Ensure staff consistently uphold Vail Resorts, Vail Resorts Hospitality, and Gravity Haus standards across all guest interactions.
• Oversee the implementation of safety procedures and emergency protocols; ensure team readiness and compliance.
• Prepare and manage departmental payroll, financial forecasting, inventory, and reporting tasks to ensure operational accuracy and efficiency.
• Champion employee recognition programs, service initiatives, and continuous improvement efforts to foster a positive workplace.
• Lead the welcoming and recognition of Gravity Haus members and other VIP guests, coordinat