Account Manager

You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff. We're looking for someone with a strong ability to build relationships, while understanding needs and providing solutions. This position will play a central role in maximizing relationships with our key clients.

You’ll help us protect honest people online by:

• Ensuring growth and utilization within our customer base
• Developing trust relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed

You are the right future Veriffian for the job if you:

• Have previous experience in account management or customer success
• ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Are ready to take on the challenge of organizing your work and multitasking
• Are professional and mature, as you will be the face of Veriff
• Are generally a very well-organized person
• Are an expert at communicating with people
• Are fluent in English, both in written and verbal communications

At Veriff you can expect:

• Competitive base pay and commission structure 
• Stock options
• Generous vacation policy and flexible work hours
• Medical, dental, and vision insurance and quarterly health and wellness reimbursement
• 401(k) matching
• The opportunity to contribute to product development for the world's next big success story (Veriff is backed by investors such as Accel, IVP, Taavet Hinrikus, Ashton Kutcher and Paul Buchheit)

Compensation:

The base salary for this role is $64,250-$151,340 USD per year.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.  

Eligible Locations:

California, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?   We help companies all over the world connect with honest people. Our software verifies over 10,000 government-issued documents from more than 190 countries — and this is growing fast! That's millions of verified identities a year and countless people working behind the scenes to help make the lives of millions, and eventually billions, of people safer online. We are a force for good and want to be the standard for trust online.   We're a diverse team of over 40 nationalities coming together to solve one of the world's most pressing problems. When you join Team Veriff, we offer you the opportunity to have real impact and advance your career, whilst looking after you along the way with a range of benefits designed with you in mind. So  

• Six weeks of fully paid sabbatical leave after reaching your 3rd work anniversary
• One day per year to dedicate to a charity of your choice
• Full flexibility to work from home or our pet friendly offices
• Stock options that ensure you share in our success
• Extensive medical, wellness and L&D coverage to ensure you're feeling great physically and mentally

With backing from investors such as Accel, IVP, Tiger, Taavet Hinrikus, Ashton Kutcher, and Paul Buchheit, and having received unicorn status, we're well positioned to achieve our mission. However we need people like you to ensure it happens. Be a force for good and join Veriff!   We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can ge