Senior Creative Producer, Marketing

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 

What's the opportunity? 🤔

We’re looking for an experienced creative producer to join our Brand Studio team. You’ll be working with a team of designers, writers, and producers who are evolving our brand identity into something that radically stands out amongst tech companies. We do not want to be mistaken for just another startup – we need someone who is willing to take risks with us and your role within the Brand Studio will play a big part in achieving this. You'll drive projects through the creative process spanning digital and web design, editorial design, print, content, paid acquisition, and experiential design.

You’ll collaborate with marketers, strategists and editors to ship top-notch creative. We’re prepared to invest heavily to build both a world-class creative team and a unique, special brand. For the right person, this is a career-defining opportunity to get in and make your mark on a growing studio.

What will I be doing? 🚀

• Lead the planning and oversight of marketing initiatives including social, editorial content, campaigns, field events, and more. You’ll ensure project plans are tight and work is shipped efficiently, as well as on-time
• Propose and define new ways of working that change
• Effectively communicate with stakeholders and team members throughout the creative process about status, risks, approvals, etc.
• You’ll join the rest of the Creative Ops team as the first line of defense for the Brand Studio keeping a close eye on project intake, project planning and resource allocation
• Build and maintain strong relationships with partners at Intercom and external vendors, establishing credibility across all workstreams
• You celebrate wins and are an evangelist for the brand design team to our partners. You also track learnings and opportunities for improvement, creating actionable steps to success
• Contribute to the Producer culture by tackling ways to improve communication and processes within the Brand Studio and you stay up-to-date with the latest tools to drive ever increasing efficiency in the workflow

What skills do I need? 📖

• 5+ years of experience producing diverse work, ideally in brand, marketing, in-house and agencies
• Deep understanding of the workflows and skill sets required to product creative marketing assets
• Strong organizational and communication skills
• Ability to lead creative problem solving in an environment where continuous innovation is expected
• Experience negotiating trade-offs in resourcing projects
• Fluency in the basic concepts and terminology of branding, writing, design and marketing
• Familiarity with Asana and/or experience working with other project management tools

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $133,500 - $180,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or m