Senior IT Manager-Global Telecommunications

Position Title: 

Senior IT Manager, Global Telecommunications

 

Pay Rate:

$137,400 – $183,200

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

6400 Poplar Avenue

Memphis, TN 38197

 

The Job You Will Perform:

The Senior Manager, Global Telecommunications, is accountable for all telecommunications services (including third-party providers) for the Global Cellulose Fibers (GCF) Business worldwide. Global Telecommunications Senior Manager responsibilities include:

• Manage and direct the Global Telecommunications (GT) departments of International Paper to be a global, world class organization with business-aligned solutions, outstanding quality of service, and a clear commitment to its customers.
• Manage and direct the following Global Telecommunications organizational units (Data Network Infrastructure, Data Network Services, Managed LAN Services, Voice Services & Engineering, and Telecom Architecture, Processes & Metrics), ensuring each unit provides effective and cost-efficient services at the appropriate level to all International Paper businesses and facilities.
• Establish a clear understanding of our customers’ requirements and their business strategies; then aligning GT strategies, services, and solutions to the businesses’ strategies.
• Coordinate with Global Sourcing on all activities associated with GT contract renewals, including RFPs, RFQs, and RFIs as appropriate.
• Develop quarterly vendor scorecards for all key vendor-supplied services to monitor and track the vendor’s service delivery performance.
• Manage monthly reconciliation of GT budgets, annual employee reviews, and salary adjustments.
• Benefit the GCF Business by ensuring high-quality, appropriate levels of data and voice communications services across all GCF locations, including:
  • 8 countries
  • 25 International Paper GCF facilities – mills, plants, warehouses, sales offices, etc.
  • 12+ IPT deployments, 4,040 IPT phones, and legacy TDM PBXs
  • Managing 1,1370+ switches and 1,159+ access points
• Provide a uniform and single source for all data and voice technology solutions and services, leveraging vendor pricing to affect the $4+MM budget in this space.
• Standardize all telecommunication technologies to ensure consistency, quality, and availability of all critical data and voice communication services.
• Benefit IT personnel by having an interest in:
  • Building high level IT operational knowledge in the areas of Telecommunications and other technical operational areas
  • Building detailed functional and operational knowledge in the areas of data and voice design, implementation, and management/support.