Senior Director of Customer Success - Commercial Enterprise

About Sayari:

Sayari is a venture-backed and founder-led global corporate data provider and commercial intelligence platform, serving financial institutions, legal and advisory service providers, multinationals, journalists, and governments. Thousands of analysts and investigators in over 30 countries rely on our products to safely conduct cross-border trade, research front-page news stories, confidently enter new markets, and prevent financial crimes such as corruption and money laundering.

Our company culture is defined by a dedication to our mission of using open data to prevent illicit commercial and financial activity, a passion for finding novel approaches to complex problems, and an understanding that diverse perspectives create optimal outcomes. We embrace cross-team collaboration, encourage training and learning opportunities, and reward initiative and innovation. If you like working with supportive, high-performing, and curious teams, Sayari is the place for you.

Position Description:

The Customer Success (CS) team at Sayari is responsible for managing the post-sale relationships between Sayari and our global client base. The CS team maintains long-term engagements by supporting client goals, driving product adoption, and executing on a well-defined account strategy. All CS team members are advocates who help customers fully leverage Sayari’s passion and expertise.

The Senior Director of Customer Success is responsible for managing 3 - 5 Customer Success Managers, and providing guidance on strategies that secure contract renewals. The Senior Director is a tactician who will help the team implement concrete plans that increase meaningful engagement and drive customer retention. The leader will also work closely with peers on the Sales and Solutions team to promote a coherent account strategy that supports clients at each stage of the customer life cycle.

Requirements

What You Will Do:

• Manage a team of 3 - 5 Customer Success Managers tasked with driving product adoption and retention within an existing portfolio of Sayari’s Commercial clients
• Develop client / account-specific strategies for ensuring retention and identifying whitespace
• Analyze account health metrics and intervene as needed.
• Maintain a library of templates email sequences that promote regular outreach and timely communication regarding product releases, upcoming events, and contract renewals
• Serve as an escalation point to proactively address client concerns and ensure maximum return on investment
• Provide reports to revenue leadership that accurately forecast against quarterly and annual targets.
• Assist in the career development of direct reports.

What You Need:

• 7 + years in a sales or account management role at a B2B SaaS company
• 2+ years in a people management role at SaaS company preferred
• Experience in Risk & Compliance preferred, but not required
• Strong organizational skills and ability to manage complex projects with tight deadlines
• Strong written and verbal communication skills
• Ability to travel up to 20%

Benefits

• Limitless growth and learning opportunities
• A collaborative and positive culture - your team will be as smart and driven as you
• A strong commitment to diversity, equity & inclusion
• Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
• Outstanding competitive compensation & commission package
• Comprehensive family-friendly health benefits, including full healthcare coverage plans, commuter benefits, & 401K matching

Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.