Knowledge Management Solutions Specialist

Knowledge Management Solutions Specialist

The Knowledge Management Solutions Specialist is responsible for establishment, maintenance and administration of the procedure repository tool and process related hierarchies. This role will provide first level of support for the LOBs/Support Functions as it pertains to the procedures index tool.
The Knowledge Management Solutions Specialist will work closely with Business partners, first- and second-line Risk partners to ensure accurate organizational hierarchies, supporting process transformation and RCSA related activities.

Position Responsibilities:
Support Design / Deployment of Enterprise Procedure Repository

• Support gathering of design requirements for new knowledge management application that is being evaluated/deployed.
• Collaborate with third-party vendor and internal stakeholders on design and deployment schedule of new repository.
• Support development of procedures, controls documents, and artifacts to administer and support repository tool.
• Support communication and training to all levels of the of the organization.
• Support intake and conversion of existing procedures into new tool format.

Administration of Enterprise Procedure Repository

• Support day-to-day administration of the tool which could include the following tasks: user administration, new functionality/software releases, etc.
• Work collaboratively with LOB's/Support Functions as part of deployment of the repository across the enterprise.

Enterprise Process Hierarchy Maintenance

• Coordinate with internal stakeholders to identify additions or edits to process and product hierarchies.
• Monitor of change requests. Support an annual review of Process Hierarchy at the product and service level.
• Other duties as assigned.