Assistant Front Office

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

ESSENTIAL FUNCTIONS:

· Provide daily administrative support through reception of guests and team members, answering phones for internal and external inquiries, frequent email communication, meeting coordination, report creation and distribution, dispatching representatives for emergency response, documentation of property happenings, support projects and other administrative tasks as needed.

· Provide ‘Best in Class’ guest service with every interaction, by accommodating guests’ needs with urgency and elevating special needs to a Manager in a timely manner.

· Support all CityWalk tenants (retailers, restaurants and specialty) with ID and property clearance.

· Process cash or credit card parking refunds by operating a cash register.

· Responsible for accurate emergency and crisis communication and response.

· Track team member attendance.

· Communicate frequently with other departments and property venues, such as Universal Studios Hollywood, hotels, security, parking, janitorial and maintenance.

Qualifications

QUALIFICATIONS/REQUIREMENTS:

· High school diploma required.

· Minimum 1-year experience working in an urban entertainment center, shopping mall, or theme park environment.

· Demonstrate excellent guest service and phone etiquette.

· Must be available to work weekends, holidays, late nights and occasional overtime.

· Exceptional oral and written communication skills.

· Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Publisher, SharePoint).

DESIRED CHARACTERISTICS:

· Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision.

· Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through.

· Must be able to take control, remain calm, and delegate needs in emergency situations.

· Must work well with others and promote teamwork.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Hourly range: $18.75-$21.00

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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