Paint and Interiors Technical Sales Manager

Summary and Objective   

Provide sales support to streamline MRO business processes. Collaborate with internal and external customers, building quotes/estimates, invoices/credits technical inquiries and logistical details before customer input. Manage pricing agreements for MRO activities. Assist in planning and scheduling for FlyExclusive and internal/external customers.   

Essential functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   

Customer Engagement & Relationship Management 

• Manage customer expectations pre-input, ensuring clear communication and alignment before work begins. 

• Conduct proactive outreach to customers regarding painting and interior upgrades. 

• Track project status and organizing internal schedules based on pipeline probability of closing. 

• Provide technical support on requirements, proposal terms, and conditions, ensuring customer inquiries are addressed accurately and thoroughly. 

• Actively participate in design specification sessions with customers, collaborating with designers to ensure customer needs and preferences are met. 

Paint- Specific Consultation and design support 

• Lead initial design consultations to gather customer requirements, including branding, livery expectations, constraints, and aesthetic preferences. 

• Evaluate aircraft-specific constraints such as type, age, and surface condition 

• Coordinate renderings with internal or external teams, ensuring customer vision aligns with production feasibility. 

• Provide technical input on paint (e.g., blending, color fades, masking complexity, timelines) and advise on paint recommendations (Sherwin-Williams, PPG). 

• Present initial renderings to customers, explaining finishes (sunlight impact, gloss vs. matte, metallic effects, pearls). 

• Manage customer feedback, revisions, and version control throughout the design process. 

• Secure final design approval, documenting specifications, color selections, and submitting to production planning for execution. 

Sales & Business Development 

• Leverage Company and Aviation databases to identify, manage, and track sales opportunities. 

• Promote and sell MRO Paint and Interiors services by preparing and delivering professional sales presentations, proposals, and contract reviews independently or in collaboration with other departments. 

• Represent the company at industry trade shows and vendor events, building new relationships and strengthening existing customer/vendor partnerships. 

• Establish and maintain key vendor relationships in support of system upgrades, materials sourcing, and customer targeting. 

Quoting, Pricing & Financial Coordination 

• Prepare and deliver quotations, estimates, and pricing for Paint and Interiors, ensuring compliance with company pricing policies. 

• Conduct regular price/cost analyses and maintain harmonization of pricing strategies across the business. 

• Track customer quotes, coordinate RFP/RFQ processes, and support accurate, timely responses. 

• Coordinate initial billing for maintenance events prior to input; assist Finance/ Planning with invoice creation. 

Project Oversight  

• Work hand in hand with Project Management team on an as needed basis.  

• Create customer sales orders, initiate work orders, and ensure project documentation aligns with company standards. 

• Conduct internal cost analyses of completed projects, comparing historical costs against current proposals. 

• Forecast, schedule, and plan upcoming projects; support and/or lead cross-functional projects as needed. 

• Create and maintain harmonization of the Customer Interface process ensuring a seamless client experience. 

 Other Duties