Classroom Systems & Technology Specialist

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JOB SUMMARY        

Classroom Systems and Technology Specialist will report to the Executive Director of Classroom Management for the Office of Classroom Management (OCM). This position is a critical operational position that provides audio-visual services and systems support in classrooms and other learning spaces supporting the academic mission of the University. The Classroom Systems and Technology Specialist position will be a professional who is exceptional with systems planning and troubleshooting, is detail oriented, reliable, utilizes strong communication, organizational, and interpersonal skills. The Classroom Systems and Technology Specialist will work directly with internal (faculty, students, and administrative staff) as well as collaborate with external clients that utilize the general-purpose classroom spaces across the Coral Gables campus. This individual will lead assigned project initiatives that require collaboration with the Office of Classroom Management scheduling area such as, but not limited to, supporting the course and room full-cycle scheduling processes for the University each term, manage special events, classroom renovations, and classroom assignments. This position may be required to work evenings, high peak times, and weekends which may fall outside of normal business operational hours.

JOB FUNCTIONS                                                                                                       

1. Develops and executes multiple faculty classroom technology training programs per term and/or ad-hoc requests.

2. Assists faculty and other presenters with the use of audio-visual devices and presentation hardware and software. Additionally, the incumbent sets up, operates, maintains, and repairs equipment used to enhance live events.

3. Ensures that equipment used for presentations is correctly configured and operating properly.

4. Arranges for and supervises both periodic maintenance and repairs of all audio-visual equipment.

5. Ensures that audio-visual equipment is kept current and meets the changing audio-visual needs of the University.

6. Responsible for installation, troubleshooting, configuration and repair of classroom technology and other areas where faculty and student instruction takes place at the University of Miami.

7. Provides quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently.

8. Communicates with OCM Executive Director, vendors, faculty, students, and UM community when instructional technology malfunctions and assist with resolving such incident.

9. Monitors classroom equipment using interface/monitoring software and maintains status records of classroom technology software & hardware.

10. Assists the OCM Executive Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.

11. Coordinates with the OCM Executive Director in the procurement activities of classroom technology for University wide usage.

12. Assists with planning, monitoring, and participating in equipment/system design, installations and testing of equipment.

13. Acts as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments. 14. Assists the OCM Executive Director in the long-range planning and development of "classroom support" AV service model and audiovisual facilities in existing or new building facilities.

15. Assists with exacting system data (example, Service Now, Crestron Fusion, etc.) for data analysis purposes and classroom improvement projects.

16. Monitors and supports classroom audio visual operation services for remote learning technology tied to the general-purpose classroom spaces. Troubleshoots and affects repairs to remote technology, as required.

17. Serves as a resource and consultant to the University community regarding hi-tech classroom, remote