Sr. Program Analyst, Public Sector

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This is an in-office Philadelphia based role. Must be a US Citizen.
The Comcast Business Public Sector group is hiring a Sr. Program Analyst to support key growth initiatives for Comcast Government Services. The Sr. Program Analyst will report to the Program Management team and will play a critical role in executing and delivering on strategic projects & programs aimed to drive substantial growth in the Public Sector market.

Job Description

This is an in-office Philadelphia based role. Must be a US Citizen.

Core Responsibilities

• Assist Program Managers with scoping & developing project plans, focusing on clear objectives that tie to strategic initiatives and drive revenue & opportunity.
• Develop & assemble impact assessments and reporting from key stakeholder groups to gauge program health, including Sales, Operations, Billing & Service Assurance.
• Visualize detailed, complex processes spanning multiple systems, teams & business units leveraging ADONIS software.
• Identify, provide support for & articulate business process recommendations to leadership in support of program management initiatives.
• Work independently, proactively provide project & status updates and identify & communicate when additional support is needed for projects & programs to leadership.
• Executive level leadership readouts, conveying recommendations in a clear, concise way.  Storytelling to bring the audience along from project inception to conclusion & recommendation.
• Create and maintain end user content spanning from pre-sales through billing & service assurance to support process improvements and new product enablement.
• Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
• Develops scalable processes to support and benefit the Company's architecture vision.
• Deconstructs technical concepts and metrics to facilitate process development.
• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
• Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Must be a problem solver. If something is broken-you want to fix it.
• Motivated , eager to learn and willing to dive deep into the details to quickly understand complex processes and drives towards solution.
• Have a growth mindset, fail fast and learn as you go.
• Thrive in fast paced environment
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our