Business Systems Analyst

SUMMARY

The Business Systems Analyst supports operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system capabilities. This role is ideal for a systems thinker who is inquisitive, analytical, and highly collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional teams to drive sustainable continuous improvement. Preferred candidates bring light programming or scripting experience to enhance problem-solving, support data validation, and streamline workflow analysis.

ESSENTIAL FUNCTIONS

• Process Analysis & Continuous Improvement
• Assess, map, and document current-state business processes across departments.
• Identify workflow inefficiencies, bottlenecks, and gaps; recommend practical, measurable solutions.
• Facilitate root-cause analysis and support preventative corrective actions.
• Champion a culture of continuous improvement through KPI-based validation and refinement.
• Learn and understand the organization’s ERP platform (e.g., Epicor) and system workflows.
• Evaluate how business activities interact with system capabilities and recommend system-aligned process improvements.
• Collaborate with system administrators to ensure operational processes and system configurations remain optimized.
• Preferred: Use light programming/scripting skills (e.g., SQL basics, VBA, Python) to support data review, workflow analysis, or simple automation tasks.
• Analyze operational data, dashboards, and key performance indicators to identify areas requiring attention (e.g., aged WIP, inventory discrepancies).
• Define, track, and communicate KPIs tied to process health and organizational performance.
• Support implementation of changes using both lagging and leading indicators to drive efficiency.
• Lead or support cross-functional working sessions to gather requirements, uncover issues, and build consensus on solutions.
• Serve as a liaison between business units and technical/system teams to ensure smooth communication and process alignment.
• Present findings, recommendations, and updates to stakeholders in clear, concise formats.

KNOWLEDGE

• Strong understanding of business process mapping, workflow optimization, and operational analysis.
• Familiarity with ERP systems and transactional flows (Epicor experience is a plus).
• Ability to interpret operational metrics, dashboards, and KPIs.
• Competent in root-cause analysis, structured problem solving, and continuous improvement methodologies.
• Highly organized with strong attention to detail and a process-oriented mindset.
• Exceptional communication and facilitation skills; comfortable working across departments.
• Preferred: Basic programming or scripting capabilities (SQL, Python, VBA, or similar) to support analytical tasks—not required but beneficial.

COMPETENCIES

• Communication: Clear, professional verbal and written communication with both customers and internal teams.
• Organization: Exceptional attention to detail and ability to manage multiple priorities in a manufacturing setting.
• Collaboration: Works effectively with production, engineering, and administrative staff to support program objectives.
• Initiative: Takes ownership of tasks, anticipates needs, and follows through without constant supervision.
• Problem-Solving: Gathers d