Lead, Campus Care

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

November 15, 2024

Shift:

Job Description Summary:

Position Overview:

The Campus Care Lead is responsible for supporting cleaning and janitorial Campus Care Team Members at World of Coca-Cola. They are responsible for maintaining cleanliness of their assigned front-of-house areas, back-of-house areas, and common grounds in a timely, safe, and organized manager. This position provides leadership to all Campus Care Team Members in addition to the daily Leader on Duty, leading both Front and Back of House cleaning operations.

Primary Responsibilities/Accountabilities:

• Supports the overall operations of the Campus Care team at World of Coca-Cola
• Adheres to the opening and closing checklists/SOPs and ensures cleanliness standards are met for the duration of the shift
• Refers all duties which require leadership approval to the appropriate Leader on Duty
• Thoroughly maintains and upkeeps cleanliness of exterior and interior of assigned location. Ensures restroom care, soft waste removal, glass cleaning, floor care (vacuuming, sweeping, mopping), dusting, etc. tasks are completed while actively providing exemplary guest service to internal and external guests.
• Responds to spills, breakage, and blood born pathogen spills in a timely manner
• Trains and retrains Ambassadors on Standard Operating Procedures
• Upholds show quality standards by ensuring all tasks are completed in a timely and safe manner. As assigned, operates company equipment (vehicles, waste handling equipment, pressure washers, floor equipment, etc) following Standard Operating Procedures in a safe and responsible manner. Ensures consistent overall cleanliness and appropriate storage of equipment.
• Responsible for monitoring and re-stocking inventory (cleaning supplies, paper products, etc) for assigned work area. Ensures consistent appropriate storage of supplies and equipment.
• Accurately completes daily paperwork. Timely reports maintenance issues in work location and company equipment (street vacuums, waste handling equipment, etc).
• Ensures recycling material is collected and placed in designated areas. As assigned, supports recycling material baling and sorting efforts.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established WOCC policy, procedures, training and team member involvement activities.
• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships.
• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate.
• Adheres to Company policies regarding timeliness, attendance and time clock procedures.
• Maintains specified appearance standards for Front of House presentation.
• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors
• Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola
• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures.
• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA
• Other duties as assigned by World of Coca-Cola Leadership Team

Leadership Behaviors:

The Lead Ambassador, Bottle Cap Café is responsible for their ensuring their own performance is optimal while positively supporting the three pillars of Retail & Attractions (Guest Obsession, Employee Dedication & Profit Orientation) as well as The Coca-Cola Company Leadership Behaviors.

Physical Requirements:

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).
• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to visually assess gauges, meters, timers, and/or stock levels and react based on training with little to no guidance.
• Ability to reach over head to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirem