Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Talent Strategy & Enablement | Learning Experience Technology Team, you can sit in Birmingham, AL; Downers Grove, IL; Kalamazoo, MI; Little Falls, NJ; Cherry Hill, NJ; Brecksville, OH; Cleveland, OH; Miamisburg, OH; Dallas, TX; Pittsburgh, PA.

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Primary responsibilities include:

· System Administration (User access control, learning assignment/course creation and deployment, catalog management, tracking learner progress, troubleshooting technical issues, and collaborating with stakeholders to optimize the platform for effective training delivery)
· Consulting on technology solutions that support learning and talent development
· Acting as a liaison between HRIS and internal partners for business-as-usual processes, application maintenance requests and enhancements.
· Working directly with internal partners to understand line of business and end user needs to solve problems and create innovative solutions.
· Support testing of releases, bugs, and enhancements of Learning Management System (LMS) and Learning Experience Platform (LXP).
The Learning Talent and Development Business Analyst Senior should have skills with, but not limited to:
· Experience with specific HR technology platforms with expertise in Learning (Workday is preferred but not a requirement).
· Adept at researching, formulating ideas, developing, and presenting actionable insights.
· An excellent communicator – possessing verbal, written, interpersonal and analytical skills. Ability to interact well with a diverse community.
· Self-motivated, able to work on own, as part of a team, and willing to lead.
· Capable at maintaining focus under pressure, possessing a high tolerance for ambiguity.
· Curious and relentless when it comes to finding an answer and meeting the needs of partners.
· Skilled at breaking down complex issues into manageable steps and identify potential solutions logically and systematically.
· Comfortable with challenging existing ideas and asking questions to fully understand a situation.


The ideal candidate will have knowledge with, but not limited to:

· Microsoft Tools, such as SharePoint, Excel, and OneNote to efficiently analyze data, identify process gap areas and communicate recommendations.
· Knowledge of industry best practices and trends in HR technology.
· Instructional design, e-learning technologies, and learning management systems.
· Adult learning, quantitative analysis, and technology with experience supporting enterprise training applications.
· Project Management, possessing the ability to plan, organize, and monitor projects.

Though not required – the following would be a plus:
· Experience with data analytics and business intelligence tools.

Job Description

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling f