Mid-Market Customer Success Manager, Enterprise

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we’re on a mission to protect life and make the world a safer place. As a fast-growing, global technology company, we are revolutionizing the way enterprises operate, and we want you to be a part of it. Our enterprise business is scaling rapidly, creating incredible opportunities to drive meaningful impact, shape industry standards, and grow your career in a dynamic, high-energy environment. As a Mid-Market Customer Success Manager, you’ll play a key role in ensuring our customers maximize the value of Axon’s cutting-edge solutions, helping them achieve their goals while positioning yourself for long-term success at an industry leader. If you’re passionate about innovation, thrive in a fast-paced setting, and want to be at the forefront of transformative technology, this is the opportunity for you.

What You’ll Do

Location: US-based Axon hub sites (Atlanta, Boston, Denver, San Francisco, Scottsdale, or Seattle metro areas)
Travel: 20%-30%
Reports to: Director, Customer Success

• Independently manage a large portfolio of mid-market customers, ensuring adoption, retention, and overall success.
• Execute customer success motions, including proactive problem-solving, adoption strategies, and value realization initiatives.
• Conduct regular customer check-ins, business reviews, and training webinars to drive engagement and ensure optimal product utilization.
• Develop and maintain customer success plans, tracking progress toward goals and key business outcomes.
• Serve as the primary point of contact for customer escalations, coordinating with internal teams to drive resolution.
• Monitor customer adoption metrics and leverage data insights to inform strategies and optimize the customer experience.
• Collaborate with internal stakeholders, including sales, product, and marketing teams, to advocate for customer needs and drive continuous improvement.
• Participate in the onboarding of new team members, sharing best practices and contributing to a culture of collaboration and innovation.

 

What You Bring

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in a customer-facing role, preferably in customer success, account management, or consulting.
• Proven track record of managing customer relationships and delivering measurable business outcomes.
• Strong problem-solving and project management skills, with the ability to prioritize and manage multiple accounts effectively.
• Experience with customer success metrics, adoption methodologies, and tools for tracking engagement.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work independently, exercise judgment within defined procedures, and drive long-term customer loyalty.
• Adaptability and resilience in a fast-paced, evolving environment.

If you’re passionate about helping customers succeed and thrive in a dynamic, mission-driven company, we’d love to hear from you!

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right c