Customer Service Representative (Onsite)

Date Posted:

2025-03-21

Country:

United States of America

Location:

PW108: Springdale AR 275 E Robinson Avenue, Springdale, AR, 72764 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Pratt & Whitney Engine Case Repair facility is seeking a Customer Service Representative to join the Customer Account Management team. The CSR will act as the main point of contact for customers, and interface between our Operations and Engineering teams.

What You Will Learn:

• Commercial and military aviation contract compliance

• Aftermarket maintenance value stream, specifically engine component repair processes

What You Will Do:

• Responsible for all customer communication for assigned customer accounts. Liaison between customer and PSD, providing timely and accurate information regarding customer orders. Utilize appropriate communicate channels to effectively communicate status changes (e-mail, phone, status reports or calls, etc.)

• Typical tasks and communication topics include: PO, work-scope, Repair Requirements Checklist (RRC), EAs/tech data, pricing, detail material, quoting, invoices, outside vendor issues, exchanges, certifications, scrap report, customer need dates, shipping details, warranty.

• Work effectively with other departments to resolve customer requests. Monitor customer request status and follow up with the customer once complete. 

• Maintains knowledge of RTX organization, PSD products, and Global Trade Compliance to provide the appropriate information and support to customers.

• Recommend process improvements utilizing continuous improvement tools.

Qualifications You Must Have:

• Bachelor's degree and 2 years of experience in Engineering, Technical Sales, Operations or equivalent client-facing role within the Aerospace, Aviation, Academia, Military or Manufacturing industry; OR Advanced degree and 6 months of relevant experience.​

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Degree in STEM field; Engineering fields of study.

• Client-facing experience ideally within a technical production / manufacturing environment

• Global Trade Compliance knowledge

• Ability to read and interpret technical data and engineering drawings.

• Experience in Aftermarket Maintenance, Repair, and Overhaul (MRO) industry or similar Disassembly, Assembly and Test (DAT) environment supporting aircraft engines or related aerospace products.

• LEAN, Continuous Improvement, Six-Sigma training and experience.

• Experience working with Solumina MES, SAP ERP, and MS Office Suite.

• Effectively communicate at all levels of the organization.

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good f