Head of Product

About Loft Labs

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower) but our team is distributed around the globe and we have a remote-first work culture.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

Responsibilities

• Own the Product End-to-End: You’re responsible for the full product lifecycle—from triaging ideas, writing specs and prioritizing the roadmap to final release sign-off after QA.

• Talk to Users & Observe Support/Slack Interactions: You’ll regularly connect with platform engineers, DevOps teams, and developers using our open-source and commercial offerings to deeply understand use cases and user journeys to understand current challenges and future opportunities.

• Dig into the Details: You don’t just define the “what”—you get into the “how.” You obsess over usability, edge cases, performance, configuration specs, CLI commands, CRDs/YAML, and docs.

• Collaboration Across Functions: Work closely with engineering, design, marketing and sales to publish release notes, iterate over documentation, improve customer onboarding, and create other customer-facing assets.

• Set Direction, Fast: This isn’t a role for a committee. You’ll synthesize feedback, weigh tradeoffs, make hard calls quickly, and move fast to get things shipped and adopted.

• Course-Correct Quickly As Needed: You know that with new information and changes in the ecosystem and technology, startups need to adapt quickly and you're not afraid to revise a decision and lay out why a change in direction is necessary. Everyone talking to you understands your direction at all times and gets excited about working toward a common goal.

• Drive Open Source and Commercial Success: Help define the balance between open-core features and paid product functionality, working with the founders and GTM leadership to drive maximum OSS traction without sacrificing the commercial success of the company.

Requirements

• Live and Breathe Kubernetes: You understand the space inside out—relevant OSS technologies, multi-tenancy, RBAC, CRDs and controllers, networking, etcd, etc.—and can talk deeply with platform teams.

• Have Built Infra Tools Before: You know more than just SaaS. You’ve shipped self-hosted, enterprise-grade products used in private cloud and potentially even air-gapped environments.

• Understand OSS Communities: You know what motivates and what turns of open source users and understand some of the tensions open source companies experience in their journey.

• Think Like a Startup Founder: You take ownership, cut through ambiguity, and push things over the finish line. You care about the impact, not the org chart.

• Love the Craft of Product: You sweat the UX of the UI as much as the UX of the CLI and the underlying YAML specs. You deeply care about the readability of documentation, the user flows and the onboarding experience for new admins and end-users alike.

• Thrive in a High-Speed, Low-Structure Environment: You don’t need layers of process. You like solving messy problems, prototyping, launching, and iterating quickly.

• Are Relentlessly Curious: You ask why five times. You explore alternatives. You challenge assumptions. You want to understand how things work at every level of the stack.

Bonus Points

• Experience scaling the usage of open source products.

• Experience with Linear for project mana