Director, Executive Innovation Strategy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Overview: 

The Director, Executive Innovation Strategy is a critical role within ServiceNow's Innovation Organization, primarily focusing on the strategic Executive Briefing Center (EBC) “Transcend” program and affiliated innovation experiences created by the team. This role is instrumental in redefining how ServiceNow engages with C-suite customers, driving pipeline growth, uncovering new opportunities, and fostering innovation.  

The ideal candidate will play a key role in shaping executive conversations, driving the pre-voice of customer (VOC) process, developing strategies for executive engagement and experiences, and collaborating on innovation strategies before, during, and following executive briefings.  

Your mission is to fuse ground-breaking research, strategic foresight, thought leadership, and ServiceNow’s transformative technology to co-create a visionary path for our customers, elevating their journey and relationship with ServiceNow. 

Key Responsibilities: 

Executive Briefing Centre (EBC) 2.0 Strategic Leadership: Spearhead the EBC Transcend program, focusing on innovative strategies to enhance customer engagement and experience. 

Innovative Experience Design: Envision and implement a suite of captivating, interactive experiences within our Innovation Centre. Your creations will be more than briefings; they will be memorable journeys that vividly showcase ServiceNow’s potential in revolutionizing customer industries and strategies. 

Dynamic Research Integration: Leverage the latest industry research to underpin your strategic proposals, ensuring that every engagement is rooted in insight, foresight, and transformative potential. 

Strategic Vision Crafting: Collaborate with C-suite leaders to reshape their vision, aligning it with ServiceNow’s innovative capabilities and Action Blueprint. You will be the guiding force in forging a strategic direction that blends their goals with our cutting-edge solutions. 

C-Suite Engagement and Pipeline Growth: Elevate conversations with C-suite customers, aligning ServiceNow’s capabilities with customer goals to drive pipeline growth and identify new business opportunities. Partner with account teams, Inspire Value, Marquee Business, and other ServiceNow stakeholders to contribute to effective EBC and bespoke executive engagements. 

Innovation in Customer Interaction: Develop and implement innovative approaches for customer demos, presentations, and discussions, showcasing the full potential of ServiceNow solutions in line with customer-specific industry strategies. 

Pre-Voice of Customer Process: Lead the pre-voice of customer process, ensuring customer feedback and insights are effectively integrated into ServiceNow’s sales and engagement strategies. 

Strategic Content Development: Create and manage a comprehensive library of methods, themes, and content, ensuring relevance and alignment with industry trends and customer needs. 

Speaker Bench and Thought Leadership: Develop a dynamic speaker bench for the EBC program, leveraging internal and external thought leaders to deliver impactful, insightful presentations and discussions. 

Holistic Strategy Development: Work together with clients to develop holistic strategies