Director/Sr. Director of RevOps

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

• Own the AI-first transformation of an entire industry.
  Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.
  
  
• Real traction, real scale.
  Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.
  
  
• A company where builders thrive.
  We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.
  
  
• Global team, local energy.
  With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.
  
  
• Equity and upside, not just a paycheck.
  Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY

The Director/Senior Director of Revenue Operations (RevOps) will lead the alignment and optimization of UpKeep’s sales, marketing, and customer success (CS) teams to drive predictable revenue growth and operational efficiency. Reporting to the CFO, this high-visibility role manages and grows a small team while owning GTM data, processes, and systems that scale with our growth.

Ideal candidates bring deep SaaS RevOps expertise, strong analytical and strategic leadership skills, and the ability to collaborate cross-functionally to deliver measurable business impact.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

GTM & Strategy

• Align goals, KPIs, and lifecycle definitions across GTM teams

• Partner with Finance and GTM leadership on compensation plans and forecasting

• Optimize lead qualification, segmentation, and resource allocation

• Provide data-driven insights to improve acquisition, retention, and expansion

• Prioritize and execute high-ROI GTM initiatives

Data & Infrastructure

• Own data governance, hygiene, and a single source of truth for GTM metrics

• Streamline CRM, automation, and GTM systems for scalability

• Design processes for forecasting, territory planning, and expansion

Reporting & Analytics

• Deliver actionable insights on pipeline health, funnel metrics, and growth trends

• Manage performance dashboards, attribution models, and CS health metrics

• Prepare quarterly board-level reporting packages

Forecasting & Planning

• Lead ARR, renewal, and NRR forecasting with FP&A and CS

• Partner on annual planning, quarterly reforecasts, and weekly pipeline management

Enablement

• Drive adoption of systems and processes across GTM teams

• Support new product launches and effective onboarding of GTM hires

 

EXPERIENCE

• 7+ years in RevOps, Sales Ops, or similar leadership roles in SaaS

• Expertise in Salesforce, funnel management, and forecasting best practices

• Proven success driving cross-functional alignment and operational efficiency

• Experience in venture-backed, high-growth SaaS with board reporting preferred

 

KNOWLEDGE

• Strong analytical and reporting skills with executive-level presentation experience