Business Intelligence Analyst - Epic

Business Intelligence Analyst - Epic

Job Overview

The Business Intelligence (BI) Analyst works as part of the BI team and is responsible for supporting the agency in collecting meaningful data, providing trusted information, and enabling customers to make data driven decisions. The BI analyst communicates and collaborates with stakeholders, develops technical solutions, leverage power BI, formats and presents reports, creates documentation, and trains end-users on running reports.

This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of inclusion, safety, and acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary. 

General:

• Act as a key liaison between clinical, operational, and administrative staff; IT, and end data users to translate data requests and reporting needs into functional solutions
• Assist in defining Epic data, and problem solving to identify needed data solutions to achieve desired product.
• Extract, report, and analyze data housed within Epic.
• Identify reports in Epic to best meet needs of end data users. Test and maintain reports. collaborating with EHR, IT, and end-users to ensure data are accurate and meet current needs.
• Report using suite of Epic tools including Reporting Workbench, Slicer Dicer, Business Objects/Crystal Reports, and Clarity and Signal.
• Provide reports to the end user that are clear, comprehensive, free of errors, and provide basic interpretation and actionable insights.
• Provide on-going training to end users including medical and clinical staff, administrative staff, and leadership, to support them in using Epic to meet their reporting needs.
• Create dashboards and support staff utilizing them.  Ensure ongoing accuracy of dashboards through regular maintenance and auditing of data.
• Help create tools, trainings, and documentation to support organizational reporting and effective utilization of electronic data systems.
• Support organizational goals around ensuring data integrity by investigating issues around data reliability, accuracy, and other system functions. Engage in regular auditing to support these goals.
• Conduct workflow analysis to ensure reporting solutions align with clinical and operational processes.
• Collaborate with OCHIN to address problems that require escalation or potential custom solutions.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. 
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Qualifications

Education:

Required

High school diploma or GED with 4 years of relevant experience.

Preferred

Bachelor’s degree in information systems, information management, public health, business administration, or relevant experience with focus on reporting and data interpretation.

Epic Clarity/Caboodle Certifications

Microsoft Power BI Data Analyst Associate Certification

Experience:

Required

3+ years of current experience with Epic applications, reporting out of Epic, and/or the Epic Clarity environment

2+ years working directly with stakeholders to help them understand and interpret data.

Preferred

Experience working with healthcare data; clinical or operational practice management.

Experience using SSRS, Tableau, or other BI tools.

Specialized Knowledge, Skills, & Abilities:

Advanced ability to utilize Excel to organize data, create dynamic visuals, and provide clear presentation of data results.

Proficient with Microsoft Suite