Supervisor, Cage Operations

Under the direction of the Manager, Cage Operations, the Supervisor, Cage Operations is responsible for the overall supervision of the Senior Cashiers, Line Cashiers, and Cage Support Cashiers. Carries out supervisory responsibilities in accordance with the enterprise’s policies and all applicable laws, while championing the goals and priorities of the Nation in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management.
2.    Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title 31 training, and maintains Title 31 compliance.
3.    Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns.
4.    Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment. Operates all computer-related equipment and a ten-key adding machine.
5.    Manages paperwork follow-up for management. Monitors overtime and attendance issues for Cage Operations Cashiers and adjusts staffing as needed to control overtime.
6.    Prepares and leads team member meetings, conducts monthly one-on-one meetings with subordinates, completes bi-annual performance evaluations, and provides recommendations for subordinate evaluations.
7.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree is required.

• Minimum one (1) year of career experience in Cage Operations, Casino, Customer Service, or a related field required.

• Minimum three (3) months of supervisory experience is preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Demonstrated knowledge of cash handling procedures, Anti-Money Laundering (AML) compliance, and internal control standards.

• Ability to maintain strict confidentiality regarding financial data, casino policies, and promotional activities.

• Proficiency in both oral and written communication.

• Willingness to take full responsibility for the performance and outcomes of Cage and Credit Operations.

• Strong interpersonal skills with the ability to foster effective working relationships across all team members.

• Capable of handling high-pressure situations while maintaining a positive, professional demeanor and delivering exceptional guest service.

• Flexibility to adapt to frequent time constraints and a dynamic, interruptive work environment.

• Ability to perform a wide range of tasks, including those requiring an irregular work schedule.

• Capable of displaying leadership abilities.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be