Administrative Coordinator

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education, Health and Counseling Center, Student Engagement and the 4D Experience, the Dean of Students Office, and Budget, Operations, and Divisional Resources. Departments within the above areas include Student Engagement and 4D Experience; Fraternity and Sorority Life; Social Justice Education; Health and Counseling Services; AccessibleDU Student Disability Services; The Cultural Center; First@DU; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; New Student and Family Programs; Driscoll and Community Commons.

SDS is dedicated to giving students with disabilities an equal opportunity to participate in the University's programs, courses, and activities. SDS provides accommodations at no cost to any student with a documented disability as required by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act and other applicable laws. Accommodations are intended to mitigate the impact of a disability and afford students equitable access to participate in the University's programs, courses, and activities. 

The mission of Student Disability Services is to elevate access, disability culture, and identity throughout the University of Denver campus. We provide informational sessions for prospective students and families, engage in the interactive process with students with disabilities, and support faculty with accommodation implementation and professional development. We implement assistive technology, alternate format text, and testing accommodations.

Position Summary

The Administrative Coordinator will report to the Assistant Director of Student Disability Services or their designee. The position oversees administrative support and logistics to all members of the SDS staff in executing their duties and responsibilities. They are the initial point of contact for all SDS inquiries and support. They support the Accommodation Specialist-student workflow and the Testing Coordinator-student workflow.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change, or new ones may be assigned at any time. 

This is a non-benefited, part-time positions not to exceed 1,000 hours in a calendar year. 

Essential Functions

Provides prompt, thoughtful, and detailed customer service by answering phone calls, assisting drop-in clientele, answering general questions, and forwarding such questions to the appropriate person/department

• Oversees clerical and administrative functions, including organizing and maintaining files, providing office hours, recording meetings, scheduling appointments, and booking reservations as needed for SDS-related functions
• Build, maintain, and provide reports from Accommodate, the electronic database
• Support the testing center, including assisting faculty and the testing center with daily responsibilities
• Handles large volumes of detailed and confidential information with accuracy and timeliness
• Accurately explains University and SDS policies and procedures to students, student support persons, and prospective students.
• Supervise and support student workers by providing training and coaching

Knowledge, Skills and Abilities

• Knowledge of Microsoft Office 365 and the One Drive
• Strong organizational skills
• Strong customer service skills
• Ability to listen to concerned parents and students
• Must be able to hear, speak, and write effectively in English
• Ability to effectively support students and families on accommodations process and website usage
• Ability to work both independently and as part of a team
• Professional demeanor and ability to maintain confidentiality
• Ability to de-escalate others and maintain emotional regulation

Required Qualifications

• Associate’s degree in business administration or communications or a combination of equivalent experience/e