About AESC US LLC 

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact. 

About the Role

The Customer Quality Engineer is responsible for leading customer communication on quality issues. The CQE develops strong lines of communication with customers and is responsible for the cascade of customer requirements throughout the business. The CQE is the customer champion that represents AESC with external stakeholders and interested parties on all product quality matters.

What You Will Do 

Projects:

• Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
• Monitor products from a quality perspective through the entire life cycle.
• Participate in evaluations of customer quality agreements.
• Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
• Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
• Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
• Develop and provide training related to customer specific requirements and customer quality.

AESC Plant Activity:

• Conduct and lead process audits in manufacturing facilities based on customer requirements in advance of customer audits.
• Zero km customer complaint, field complaint, and warranty cost database set up and continued analysis and improvement.

Customer Site / Field:

• Lead after market management and claims processing, including warranty and zero km data analysis.
• Conduct and lead failure analysis investigations and reporting to customers.
• Manage company communication through customer complaint portals and become the main contact window for customer quality communication.
• Manage customer service requirements resolutions.
• Customer complaint management.
• Customer scorecard collection, internal follow up, and escalation within the company.
• Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
• Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
• Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.

What You Need

• Five or more years of directly related professional-level engineering experience. 
• Bachelor’s degree in a related engineering discipline from an accredited institution.
• Must be a self-motivated individual with good written and verbal communication skills.
• Two or more years in an engineering role exhibiting leadership skills.
• Advanced knowledge of Microsoft Office and CAD.
• In-depth understanding of lithium battery technology, quality management systems, product knowledge, battery manufacturing processes and equipment, and related information systems. Basic understanding of design, development, production, and processes.
• Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (Training and awareness will be provided for those who are not familiar with these standards)
• Understands and follows all standards of ISO14001 environmental standards. (Training and awareness will be provided for those who are not familiar with these standards)

What is “Nice to Have”?

• Knowledge and experience working in Lithium-ion battery manufacturing.
• Experience in automotive OE