GENERAL MANAGER

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation


Summary:
General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities.


Essential Duties and Responsibilities:
• Oversee daily business operations.
• Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
• Hire and develop a strong and efficient team.
• Provide great customer service while improving guest satisfaction and raising the net promoter score.
• Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
• Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
• Prepare necessary reports and give presentations articulating property key performance indicators.
• Partner with real estate development to recommend, plan, and oversee capital projects.
• Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.


Non-Essential Duties and Responsibilities:

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Required Education and Experience:
• High School Diploma or equivalent
• Minimum two years’ experience in a managerial role in a hospitality or related field
• Hear and speak English fluently
• Decision-making ability
• Excellent communication, collaboration, and delegation skills with the ability to manage conflict
• Ability to work in a fast-paced and high-pressure environment
• Proven ability to achieve financial plans
• Strong working knowledge of operational procedures
• Proficient computer skills
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid Driver’s license
• Able to travel by airplane and automobile.


Physical demands and working conditions:
• Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold.
• Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
• Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.


KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states