Job Identification

• Job Title:                          Program Director, Business Operations Support
• Department:                      Business Operations
• Reports to:                         Senior Vice President, Business Operations
• Location:                           Alexandria, Virginia
• Grade:                               20
• FLSA Status:                    Exempt

Statement of Purpose

Lead and implement Business Operations Department strategy and strategic initiatives in support of the overarching NIB strategic plan.

The Program Director is also responsible for directing, coordinating, and overseeing the Business Operations Department cross-functional support for all projects that require alignment with Program Compliance, Administration and NIB senior leadership.

This position also provides operational, administrative, and special project support for the Senior Vice President Business Operations, Vice President Operations, Vice President Channel Management, Senior Director Services, Senior Director Ecommerce and Director Business Development. Acts as a point of contact or gatekeeper between NIB senior leadership.

Responsibility for Work of Others

None directly but will lead significant strategic efforts throughout Business Operations and NIB. To include initiatives with sole focus on NIB’s overarching strategic plan.

Business Communications

• Business Operations Department Personnel                    Regularly/Ongoing
• Employees in Other Divisions                                          Frequently
• Supervisory Personnel                                                      Frequently
• Associated Agencies Personnel                                        Frequently
• Federal and/or State Government Agencies                     Frequently
• NIB Senior Management                                                 Frequently

Supervision Required

Coordinates closely with other NIB departments, especially the Vice Presidents, Senior Directors & Directors, to execute and lead all assigned tasks to completion. Receives overall direction and guidance from Senior Vice President , Business Operations.

Education

Bachelor’s Degree in a business discipline from an accredited university or college or equivalent work experience.

Training and Specialized Knowledge

• Knowledge of all areas of Operations (Business Development, Channel Management, Products and Services, Rehab and Product Engineering, Base Supply Centers, Operations Support and Military Resale); knowledge of all NIB product and service lines; knowledge of AbilityOne and NIB policies, processes and procedures; and knowledge of Federal acquisition and procurement channels and programs. 
• Highly developed critical thinking / analysis skills; ability to recommend multiple courses of action.
• Robust organizational, problem-solving and computer skills with strong proficiency in Microsoft Office Suite, Visio, SharePoint, and Salesforce.
• Strong communication / collabora