We anticipate the application window for this opening will close on - 20 Mar 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Collaborates with key stakeholders to coordinate, develop and execute service strategies to achieve short- and long-term business objectives within CAS as it relates to service activities and program.  Drive execution of key CAS initiatives to achieve OU, Area and Regional level goals.  Maximize Regional personnel performance by managing, developing and motivating Regional Service Managers to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, and other care settings.

This position requires 25%-50% travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile.

Strategic Thinking & Business Acumen

• Lead all area service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service.

• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews that highlight the value of Medtronic service to our customers.

• Work with area and regional leadership to align resources based on business priorities and appropriate service demands.

• Collaborate with cross functional teams: marketing, training and education, and regional field educators.

• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.

• Ability to align service strategies with Medtronic’s broader business goals in the electrophysiology market.

• Understanding of market trends, competitive landscape, and customer needs to drive service innovation.

• Business Discipline:  Sales support, MPXR reports, credentialing, expense management, data privacy, warranty credits.

• Ability to stay up to date with technological advancements and disseminate knowledge across the regional team.

• Strong problem-solving skills and the ability to make data-driven decisions.

Service Leadership & People Management:

• Leads all regional service managers to execute on key goals and objectives.

• Provide ongoing feedback and coaching to regional service managers; provides regular performance reviews and implements corrective actions where necessary during regular field visits and formally during corporate mid-year and annual performance review process.

• Assist employees with goal setting, performance reviews, and individual development planning.

• Responsible for recruiting and hiring all field service team members.  Continually work to maintain a strong, diverse bench of talent for future hiring opportunities.

• Partner with education team and internal resources to coordinate the training of field personnel across the area.

• Strong focus on continuous learning and professional development.

• Ability to manage conflict resolution and foster a positive team culture. 

Required Qualifications

• Bachelor's Degree  

• Minimum of 7 years of relevant experience with 5+ years of managerial experience, or
  advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience

Preferred Qualifications

• Previous mapping and navigation experience

• Medtronic experience in role that interacts with CV portfolio field organization

• Knowledge of local electrophysiology customer base

• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry

• Training and experience with Lean Sigma principles

• Demonstrated business acumen

• Demonstrated leadership skills involving coaching and employee development

• Capable of critical/strategic thinking; ability to execute strategy

• Working knowledge of Microsoft office applications

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described wi