Jobs and Careers

Customer Service Representative

North Olmsted, United StatesRemotefull_timeVerifiedPosted 23 Jan 2025

💰 $41,420/yr($33,900/yr – $41,420/yr)

About the role

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers.

Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.

Moen offers a competitive starting rate of $17/hour with the possibility of overtime and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more.

This position is 100% remote, and Moen provides all the necessary equipment for you to be successful!

If this sounds like the position for you, our next training will begin February 24, 2025. Training is Monday through Friday, 9:00 am-5:30 pm EST. After completion of training, the schedule remains Monday through Friday with with start times rotating on the half hour between 8:00 am- 10:30 am EST (or the equivalent for your time zone) on a weekly or every other week schedule.

RESPONSIBILITIES:

Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen.
Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
Performs other duties and/or special assignments as needed.

Qualifications

High School diploma or equivalent
Experience in a customer service position is required, call center experience is preferred.
Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
Incumbent must meet internet speed requirements and have a safe and secure workspace.
Must be able to thrive in a work environment that mandates low mobility and high observation.
Must be available for training February 24, 2025-March 21, 2025.
Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.