Therapeutic Education Manager - Rare Hematology

JOB TITLE: Therapeutic Education Manager - Rare Hematology

At Sanofi, we chase the miracles of science to improve people’s lives.  We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people.

Description

We are committed to significantly improving the health and lives of people with rare blood disorders around the world through groundbreaking science. We empower people with aTTP and CAD to lead better lives and are passionate about supporting our communities and patients.

This role within Rare Blood Disorders (RBD) Patient Services:

The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and on-going support, when appropriate, to CAD and aTTP patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education to ensure a seamless infusion experience for patients. He/she is a subject matter expert on disease state, product, administration, and services. The TEM works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy.

TEM's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities.

Duties & Responsibilities: Infusion Site Education (50%)

• Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment

• Educate home health care providers to ensure they are well-educated prior to treating prescribed patients with approved resources

• Develop and maintain account plans to support on-going infusion education. Utilizes CRM to manage territory and record activities

• Conducting educational programming with infusion staff utilizing approved resources

Patient Assistance (20%)

• Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy

• Communicate any barriers to enrollment and therapy to the prescriber/office staff. Seek to reduce overall cycle time for prescribed patient starts

• Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy

Patient Education (30%)

• Engage with CAD and aTTP patients to educate on disease and product using approved resources

• Conduct branded and unbranded patient education programs (live and virtual) for CAD and aTTP patients using approved resources

• Support appropriate on-going adherence to prescribed therapy

• Identify opportunities to further support the CAD and aTTP communities, including representing Sanofi Genzyme at local patient events

• Maintain accurate and timely documentation of patient engagement within the CRM system

Knowledge, Skills & Competencies:

• Strong organizational skills and ability to adapt to change and react constructively in a high- energy and fast paced environment

• Excellent presentation skills

• Experience with medical and pharmacy benefit products

• Empathetic listening skills

• Language requirements: English required and Spanish preferred

Qualifications:

• BA/BS Degree is required, a nursing or clinical background is required; an advanced degree is a plus. The TEM is not the patient’s medical processional, however, and must not be involved in care decisions or to provide medical advice. The patient should always be referred to his/her provider for medical advice

• Previous commercial and/or clinical experience (hospital or home health) with IV infusions is required

• Previous 3-5 years account management skills and/or patient education industry experience preferred

• Prior product launch experience preferred

Requirements of the Job:

• Ability to travel up to 80% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography

• Valid Driver’s License

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; nati