Jobs and Careers

Sr. Salesforce Administrator - Remote

United States, United StatesRemotefull_timeVerifiedPosted 5 Aug 2024

💰 $204,000/yr($118,000/yr – $204,000/yr)

About the role

About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the RoleThe Senior Salesforce Administrator will manage and optimize our Salesforce instance, ensuring its configuration, maintenance, and continuous improvement to support our business processes. In this role, you will collaborate with cross-functional stakeholders to understand requirements and build technical solutions. Additionally, you will implement CRM strategies to improve efficiency, productivity, and user adoption, while providing support, troubleshooting, and training. This role reports to the Director of Sales Systems and Process within the Revenue Technology team, which is responsible for implementing a GTM technology stack that maximizes revenue and efficiency.
About YouYou are innovative and collaborative, able to pivot quickly between brainstorming, strategy, and execution when partnering with our GTM teams. Resourceful and tenacious, you recognize what is known, what more needs to be known, and how best to obtain the relevant information to achieve desired outcomes. You are passionate about problem solving and leverage Salesforce best practices to drive success.

What You'll Do

Administer and maintain our Salesforce environment, including user management, security settings, and data integrity.
Design and implement scalable Salesforce solutions, including custom objects, flows, and Lightning components.
Create and maintain detailed technical documentation.
Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver solutions that meet business needs.
Perform regular data audits, deduplication, and cleanup to ensure data accuracy and integrity.
Develop and maintain Salesforce reports, dashboards, and automated processes to provide actionable insights and improve business efficiency.
Troubleshoot and resolve issues related to Salesforce performance, integrations, and functionality.
Stay current with Salesforce releases, features, and best practices, and proactively recommend improvements and optimizations.
Provide training and support to end-users, ensuring they are fully leveraging Salesforce capabilities.
Manage Salesforce integrations with other business systems and AppExchange applications for our Go-to-Market teams.

Your Background

6+ years hands-on Salesforce experience with Sales Cloud, Service Cloud, and CPQ within a B2B SaaS company.
Salesforce Administrator and Advanced Administrator certifications preferred.
Strong communication skills, including the ability to summarize complex system functionality for business users.
Experience managing the lead-to-cash process, including opportunity lifecycle management, forecasting, and third-party applications from the AppExchange.
Thorough understanding of Salesforce system limits and best practices to build simple, flexible solutions with scalability in mind.
Strong understanding of application lifecycle and release management process, including quality assurance and user acceptance testing.