Ambassador Customer Assistant

Duties and Responsibilities:

• Answer incoming calls, screen, and direct them to the appropriate recipients.
• Take accurate messages and relay them promptly to the intended recipients.
• Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
• Greet all individuals entering the organization in a friendly and professional manner.
• Direct visitors to their designated destinations within the facility.
• Handle inquiries from the public and customers with patience and efficiency.
• Provide general administrative and clerical support as needed.
• Prepare letters, documents, and reports as assigned.
• Maintain reception area cleanliness and organization.
• Perform other duties as assigned by the Front Desk Supervisor.

Required Qualifications:

• High school diploma or equivalent.
• Proficiency in administrative and clerical procedures.
• Knowledge of customer service principles and practices.
• Typing speed of at least 60 words per minute.
• Bilingual proficiency in English and Spanish.
• Proficient in Microsoft Office, particularly Excel and Word.
• Familiarity with office equipment and systems.
• Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.
• Willingness to work in a hospital environment with exposure to sick patients or visitors.

Other Qualifications:

• Ability to respond to emergencies at the facility as directed.
• Willingness to contribute ideas for continuous quality improvement.
• Excellent verbal and written communication skills.
• Professional personal presentation.
• Strong customer service orientation.am 
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and accuracy in work.
• Initiative, reliability, and stress tolerance.

ABM Healthcare Support Services Required Testing:

• 10-panel drug screen for controlled substances.
• Physical examination to ensure ability to lift up to 50 pounds.
• MMR titer.
• Hepatitis B vaccine series or signed declination.
• Flu shot (October 1 through April 30).
• PPD skin test (2-step).
• History of chicken pox or Varicella vaccines shot.

Benefit Information:
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit

https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf

https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf

 

Pay Rate: $16.39/hr

Shift: 7:30am to 4pm Mon-Fri

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employ