Inside Sales Consultant

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

• The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers. 

Primary Responsibilities

• Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers’ needs and expectations
• Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
• Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
• Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
• Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
• Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
• Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer

Additional Primary Responsibilities

• Responsible for complex problem-solving with a positive and professional demeanor
• Ensure timely and accurate output of all work
• Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
• Must be flexible and able to work any hours that the call center is open. Shifts may change.
• May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
• Perform other work-related duties and special projects as assigned

Minimum Qualifications

• High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
• Must be proficient in Microsoft Office, including Outlook, Word, and Excel
• Accurate data-entry skills
• Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
• On occasion, must be flexible to adjust shift schedul