Team Member Care Advocate

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><h1>Team Member Care Advocate</h1> <p>The Community Care Advocate serves a Fortune 500 company in the retail industry by connecting employees to community and company resources to meet social determinants of health and needs of the employee.&nbsp;</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>The TMCA will work virtually Mondays 8am-4:30pm and on-site at the location in Kapolei, HI 96707 Tuesdays &amp; Thursdays 8am-4:30pm and at the location in Kailua, HI 96734 Wednesdays &amp; Fridays 8am-4:30pm weekly.</li> <li>Identify and make referrals for work-life, financial &amp; legal, and basic needs support&nbsp;</li> <li>Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed&nbsp;</li> <li>Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.&nbsp;&nbsp;</li> <li>Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer</li> <li>Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community res