HNW Lending Product Support Associate

Morgan Stanley is a global financial services leader with three core businesses - Institutional Securities, Wealth Management, and Investment Management.  Morgan Stanley Wealth Management (“MSWM”) is a market leader in delivering comprehensive financial planning advice and related services, including investment management, brokerage, lending, deposits, and cash management through our network of 17,000 Financial Advisors, E*TRADE for self-directed investors, and to employers and their employees through Morgan Stanley at Work.

MSWM’s Private Banking Group (“PBG”) offers a variety of lending, deposit, and cash management solutions such as securities-based loans, home loans, and cash management accounts. PBG is responsible for developing, launching and managing innovative banking and lending services tailored for Wealth Management clients through its US Bank entities: Morgan Stanley Private Bank, National Association (“MSPBNA”) and Morgan Stanley Bank, N.A. (“MSBNA”).  

High Net Worth Lending (“HNW Lending”) within the PBG is focused on managing, developing, and growing the Securities Based Lending (“SBL”) business within Morgan Stanley. SBL provides MSWM clients with liquidity solutions by allowing clients to borrow against the value of eligible collateral held in their MSWM account. SBL encompasses liquidity access line (“LAL”), Express Credit Line (“ECL”) and Margin products.

We are seeking a high potential SBL Product Support Desk specialist to provide direct support to Financial Advisors, Service Processionals, and Private Bankers through comprehensive knowledge of all SBL products and services. The candidate will develop the skills required to become an SBL subject matter expert and establish key partnerships with Sales, Risk, Legal, Operations, Credit and other key constituents. In addition, team members share their expertise through formalized presentations with Sales partners. The team also work closely with product managers to provide feedback on challenges faced by our Sales and internal partners and recommend product enhancements. The role requires an understanding of both bank and broker dealer SBL product offerings.

Primary Responsibilities:

• Provide best in class service and support to Private Bankers, Financial Advisors, and Service Professionals.

• Partner closely with Sales and other internal partners to ensure complex transactions are escalated appropriately.

• Prepare and provide Bank Reference Letters and Letters of Intent as requested by Sales partners.

• Review and approve Power of Attorney on client SBL accounts.

• Develop and deliver SBL training content and material for presentations to Sales partners.

• Ensure an exceptional experience by providing feedback to product managers on potential product and service enhancements.

• Use data to analyze business trends, create reports, presentations, and other materials for management.

• Assist with various projects and reporting as required by management including detailed presentations outlining the team’s performance, strategy, and initiatives.

Qualifications (REQUIRED):

• Minimum 2 years of banking/finance industry experience.

• BA or BS degree

Qualifications (PREFERRED):

• Customer support and operations background

Skills / Abilities

• Excellent verbal and written communication skills. Extraordinary client service aptitude.

• Problem solving. Demonstrate creativity and thoughtful solutions in framing private banking transactions.

• Self-starter with the ability to work under pressure, meet deadlines, multi-task and manage expectations.

• Detail orientation with strong organizational and analytical skills.

• Proficient with Microsoft Office especially Excel and PowerPoint. Tableau/Access/SharePoint skills a plus.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fuel